Service Advisor - Truck Care

Job summary

The Service Advisor manages daily operations at a Truck Care facility, including greeting customers, documenting vehicle service needs, and providing repair estimates. They also lead service center efforts, handle customer complaints, and collaborate with management on talent acquisition.

Job details

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately Welcome to Love’s! At Love’s, our Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. Job Functions: · Maintain a safe and clean facility. · Greet customers, address vehicle service needs, and document issues. · Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments. · Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns. · Collaborate with managers in the efforts of talent acquisition. Requirements: · 6 months in customer service or sales preferred. · Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical. Skills and Demands: · Excellent communication and interpersonal skills with a customer satisfaction focus. · Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. · Strong organizational and multitasking abilities with attention to detail. · Effective teamwork skills. · Ability to navigate various computer programs, systems, and technology tools as part of daily operations. · Must be able to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

What you’ll do

The Service Advisor manages daily operations at a Truck Care facility, including greeting customers, documenting vehicle service needs, and providing repair estimates. They also lead service center efforts, handle customer complaints, and collaborate with management on talent acquisition.

Requirements

Candidates should have at least 6 months of experience in customer service or sales. Applicants must be able to pass a pre-employment drug screen and background check, and possess the physical ability to perform job duties in a shop environment.

Benefits

• Tuition assistance • Paid time off • Flexible scheduling • 401(k) • Medical insurance • Dental insurance • Vision insurance • Competitive pay • Career development • Quarterly bonus program

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Salesmanship
• Leadership
• Communication
• Interpersonal skills
• Conflict resolution
• Organizational skills
• Multitasking
• Attention to detail
• Teamwork
• Computer literacy
• Technical documentation
• Alternative Energy
• Rapport Building
• Workplace Inclusivity
• Time Off Management
• Management
• Customer Service
• Sales
• Innovation
• Interpersonal Communications
• Operations
• Wholesaling
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Transportation
• Retail
• Truck Service Advisor
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics