Salesforce Technical Architect

Role Description Job Title : Salesforce Technical Architect Job Location: Calgary, Alberta, Canada Role Overview Seeking an experienced Salesforce Technical Architect with 10+ years of Salesforce architecture experience to lead Salesforce platform assessments, define future-state architecture, and drive enterprise-wide Salesforce transformation initiatives. The ideal candidate will own Service Cloud architecture, security model design, platform governance, scalability strategy, and capability rationalization while ensuring alignment with business objectives. key skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must Key Responsibilities Own Salesforce platform assessment and future-state architecture design. Lead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions. Design and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies. Define platform governance, scalability, performance optimization, and best practices. Architect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns. Provide recommendations on Salesforce capability rationalization and platform optimization. Drive solution design across Service Cloud, Experience Cloud, Knowledge, Einstein, and Agentforce capabilities. Required Skills 10+ years of Salesforce architecture and solution design experience. Strong Expertise In Salesforce Service Cloud Experience Cloud Digital Engagement Omni-Channel Knowledge Management Security Model & Role Hierarchy Sharing Architecture Lightning Web Components (LWC) Apex Integration Patterns Einstein & Agentforce Extensive experience designing scalable, enterprise-grade Salesforce solutions. Strong stakeholder management and architecture governance experience. Other Details Vacancy Type: New Vacancy Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at applicantaccommodation.canada@ltimindtree.com so that arrangements can be made for the appropriate accommodations to be in place.

Lead Salesforce platform assessments and define future-state architecture for enterprise-wide transformation initiatives. Own the design and governance of Service Cloud, security models, and scalability strategies to align with business objectives.

Requires over 10 years of Salesforce architecture experience with deep expertise in Service Cloud, LWC, and Apex. Candidates must have strong skills in stakeholder management, architecture governance, and designing scalable enterprise solutions.

• Comprehensive Medical Plan • Dental Insurance • Vision Insurance • Health Care Spending Account • Short Term Disability • Long-Term Disability • Life Insurance • Annual Vacation • Paid Leaves • Maternity Leave Top Up Pay

Identified from the job description. Confirm important requirements above.

• Salesforce Service Cloud
• Experience Cloud
• Digital Engagement
• Omni-Channel
• Knowledge Management
• Security Model
• Role Hierarchy
• Sharing Architecture
• Lightning Web Components
• Apex
• Integration Patterns
• Einstein
• Agentforce
• Nice CXOne
• InContact
• Platform Governance

• Technology
• Software
• Consulting
• Management & Leadership
• Customer Service & Support

Minimum experience

10+ years

Apply by

Jan 31, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level