ServiceNow ITOM Architect

Role description Job Title ServiceNow ITOM Architect Location: Etobicoke, ON Role Type: Fulltime Role Summary The candidate will be responsible for end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities, including Discovery, Service Mapping, CMDB, and integrations. The role requires strong expertise in both on-premises and cloud environments, along with the ability to design, customize, and enhance Discovery patterns. Lead and implement end-to-end Discovery across: On-prem infrastructure (Windows, Unix, Network devices, Load Balancers, VMware/vCenter, ESX) Cloud environments (AWS, Azure, etc.) Design and implement Service Mapping for business-critical services and application dependencies, with hands-on experience in end-to-end mapping of complex and critical applications. Manage and maintain CMDB (Configuration Management Database) ensuring: Data accuracy and integrity Effective CI lifecycle management Implement and align CMDB with CSDM, Support CSDM maturity improvements. CSDM functionality and Configure and manage Service Graph Connectors (SGC) integrations Develop and customize Discovery Patterns, including: Creation of complex custom patterns Modification and enhancement of existing patterns Optimization of identification and reconciliation rules Perform advanced troubleshooting of Discovery, MID Servers, and integrations. Cross-Module Understanding The candidate must have a strong understanding of how ITOM Discovery and CMDB impact other ServiceNow modules, including: ITSM (Incident, Problem, Change Management) Dependency mapping for impact analysis Accurate CI relationships for change risk assessment ITAM / SAM / HAM Software and hardware asset normalization License compliance using Discovery data Asset-CMDB reconciliation and Mapping Ability to operate at a senior technical or architect level Strong analytical and problem-solving skills Capability to design scalable and enterprise-grade ITOM solutions Other details Vacancy Type: New Vacancy Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at applicantaccommodation.canada@ltimindtree.com so that arrangements can be made for the appropriate accommodations to be in place.

The candidate will be responsible for the end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities. This includes managing Discovery, Service Mapping, CMDB, and integrations across both on-premises and cloud environments.

The role requires strong expertise in designing, customizing, and enhancing Discovery patterns, along with a solid understanding of how ITOM Discovery and CMDB impact other ServiceNow modules. Candidates should possess strong analytical and problem-solving skills and the ability to operate at a senior technical or architect level.

• Comprehensive Medical Plan • Covering Medical • Dental • Vision • Health Care Spending Account • Short Term and Long-Term Disability Coverage • Life Insurance • Annual Vacation and Other Paid Leaves • Maternity Leave Top Up Pay

Identified from the job description. Confirm important requirements above.

• ServiceNow
• ITOM
• Discovery
• Service Mapping
• CMDB
• Integrations
• Cloud Environments
• AWS
• Azure
• Troubleshooting
• Analytical Skills
• Problem-Solving
• CI Lifecycle Management
• CSDM
• Customization
• Optimization

• Technology
• Consulting
• Software

Minimum experience

5+ years

Apply by

Jan 4, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level