ServiceNow SAM Architect

Role description Job Title ServiceNow SAM Architect Location: Etobicoke, ON Role Type: Fulltime Role Summary LTIMindtree is looking for a ServiceNow SAM CMDB Architect to lead enterprisescale transformations for global clients. The ideal candidate will be a handson architect with strong consulting skills capable of owning solution architecture governance roadmap and delivery excellence for SAM Pro CMDB and CSDM aligned outcomes This role partners with client stakeholders program leadership and crossfunctional teams to deliver a highquality single source of truth CMDB and software compliance optimization SAM with measurable business value Key Responsibilities 1 Architecture Solution Leadership Own endtoend architecture for ServiceNow SAM Pro CMDB programs across one or more client engagements Define targetstate architecture covering data model processes integrations security performance and scalability Translate business objectives into platform design license compliance reclamation cost optimization audit readiness and CMDB trust Provide architectural governance and design assurance across multiple workstreams ITAM ITOM SecOps ITSM Discovery 2 CMDB Strategy CSDM Alignment Governance Define CMDB operating model and governance aligned to CSDM concepts ProductsServices Service Portfolio Technical Services Apps Infrastructure Establish CI class strategy relationship model ownership model naming standards and lifecycle policies Design and implement CMDB Health and data quality KPI framework completeness correctness compliance Configure and govern Identification Reconciliation Engine IRE rules CI identification and reconciliation patterns 3 SAM Pro Functional Technical Leadership Lead SAM Pro capabilities including oSoftware normalization reconciliation entitlement management oLicense compliance calculations and effective license position ELP design oPublisherspecific approaches Microsoft Oracle Adobe IBM SAPbased on client footprint Define software lifecycle policies request approve deploy reclaim retire Drive optimization outcomes reharvesting trueup planning unused software reclamation SaaS optimization 4 Integrations Discovery Data Ingestion Architect integrations and data ingestion with tools such as oEndpointDiscovery SCCMMECM Intune JAMF Tanium ServiceNow Discovery oITAM tools Flexera Snow etc as applicable oCloud AzureAWSGCP inventory feeds as applicable oERPProcurement SAPOracleAriba etc as applicable Ensure endtoend data lineage across Asset CMDB SAM and define reconciliation rules Define data migration approach legacy asset repositories ServiceNow including mapping validation and cutover 5 Consulting Client Stakeholder Management Lead discovery workshops define requirements conduct fitgap and develop solution options with tradeoffs Develop and present clientready deliverables architecture diagrams roadmaps governance models and executive decks Guide clients through maturity journey CMDB Trust SAM maturity and audit readiness Provide leadership in design reviews solution signoffs and steering committee updates 6 Delivery Excellence Team Leadership Drive best practices across Agile delivery epicsstories acceptance criteria test strategy and release planning Mentor developersanalysts enforce technical standards and ensure quality gates code reviews performance security Collaborate with program leadership on resourcing estimation risk management and delivery governance Required Skills Experience ServiceNow Expertise Strong handson architecture experience with oSAM Pro oCMDB CSDM oServiceNow Discovery highly preferred oService Mapping exposure good to have Deep understanding of oCI taxonomy relationship modeling and CI lifecycle oIRE identification rules reconciliation logic oCMDB health audits and continuous improvement ITAM Licensing Knowledge Strong understanding of licensing models and optimization approaches Named user device coreprocessor subscription SaaS concurrent enterprise agreements Experience supporting audits and compliance reporting publisher and internal audits Integration Data Strong integration experience using oIntegrationHubSpokes APIs MID Server patterns oETLdata ingestion best practices Data migration strategy and execution experience in enterprise environments Consulting Leadership Proven ability to lead solutioning and clientfacing discussions Strong documentation and presentation skills architecture roadmap governance Ability to work across global teams. Other details Vacancy Type: New Vacancy Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

The ServiceNow SAM Architect will lead enterprise-scale transformations for global clients, focusing on solution architecture governance and delivery excellence for SAM Pro CMDB and CSDM aligned outcomes. This role involves defining target-state architecture, managing CMDB strategy, and leading SAM Pro capabilities.

Candidates should have strong hands-on architecture experience with ServiceNow SAM Pro, CMDB, and CSDM, along with a deep understanding of IT asset management and licensing models. Proven leadership in consulting and client-facing discussions is essential, along with strong documentation and presentation skills.

• Comprehensive Medical Plan • Covering Medical • Dental • Vision • Health Care Spending Account • Short Term and Long-Term Disability Coverage • Life Insurance • Annual Vacation and Other Paid Leaves • Maternity Leave Top Up Pay

Identified from the job description. Confirm important requirements above.

• ServiceNow
• SAM Pro
• CMDB
• CSDM
• Discovery
• Integration
• Data Migration
• Consulting
• Architecture
• Governance
• License Compliance
• Data Quality
• Stakeholder Management
• Agile Delivery
• Technical Leadership
• Documentation

• Technology
• Consulting
• Software
• Data & Analytics
• Management & Leadership

Minimum experience

5+ years

Apply by

Jan 4, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level