Reservations Manager (Weekends Only - Contract)

Job summary

Respond to guest inquiries by phone, text, and email, convert inquiries into bookings, and follow up on incomplete reservations. Confirm trips with partner operators, manage weather and schedule changes, and ensure bookings are accurate and completed.

Job details

We’re hiring a Weekend Reservations Manager at Luxury Experiences Referral bonus: Refer someone I hire and I’ll PayPal you CAD $750 once they’ve been with us for 90 days. 📍 Based in Toronto · Remote · Part-time, every Saturday & Sunday 🕘 8:45 AM – 6:00 PM ET 💰 CAD $32/hour (~$590 a weekend) ⚠️ Please read before applying: We want you based in Toronto. The hours are fixed to Toronto time and won’t move for other time zones. If you live outside Eastern Time, please don’t apply. On Pacific time, for example, this would be a 5:45 AM start every Saturday and Sunday. If you’ve worked a high end hotel front desk, or have previous experience in yacht charters, or high end trips, this one’s for you. You’d be our second hire, and the voice guests hear when they call to plan their day on a yacht in the Caribbean. What you’ll do: • Answer guests by phone, text and email, and turn questions into bookings • Confirm trips with our partner operators, and handle weather and schedule changes • Follow up with guests who started a booking but didn’t finish • Spot problems early and make sure every booking is followed through to the end You’ll be great at this if you: • Come from hospitality or luxury service • Are excellent on the phone: warm and confident, someone guests trust right away • Have sharp attention to detail. You catch the typo, the wrong date or the wrong price before it reaches a guest, and you’ll be handling prices and payments. • Can keep several guests, operators and bookings moving at once without dropping one • Stay calm and decisive when plans change at the last minute • Want this every weekend, not just some weekends About us: We’re building the go-to platform for luxury experiences. We’re starting with boat and yacht charters in the Caribbean and expanding around the world. Interested, or know someone perfect? DM me a few lines about yourself, or tag them below.

What you’ll do

Respond to guest inquiries by phone, text, and email, convert inquiries into bookings, and follow up on incomplete reservations. Confirm trips with partner operators, manage weather and schedule changes, and ensure bookings are accurate and completed.

Requirements

Candidates should have a background in hospitality or luxury service, with high-end hotel front desk, yacht charter, or luxury trip experience particularly relevant. They need excellent phone manner, strong attention to detail, the ability to manage multiple bookings and stakeholders, and availability every Saturday and Sunday during the fixed Toronto-time schedule.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality
• Luxury Service
• Guest Communication
• Phone Communication
• Booking Conversion
• Reservation Management
• Partner Coordination
• Weather and Schedule Management
• Booking Follow-Up
• Attention to Detail
• Pricing and Payment Handling
• Multitasking
• Problem Solving
• Decision Making
• Customer Service

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership