user support technician

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Consulting firm Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Supervision 1 to 2 people Experience and specialization Computer and technology knowledge iOS Networking software Networking hardware Networking security Extranet Intranet Internet Servers Word processing software TCP/IP Wireless networks Additional information Transportation/travel information Public transportation is available Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Manual dexterity Attention to detail Ability to distinguish between colours Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Own tools/equipment Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Organized Team player Ability to multitask Time management Honesty

The role involves providing technical support, network access, and training to users while maintaining a problems and solutions log. Responsibilities also include setting up equipment, installing software, and performing web-server backup and recovery operations.

Candidates must have a non-university certificate or diploma and between 1 to 2 years of experience. Proficiency in networking hardware, software, and various operating systems is required.

Identified from the job description. Confirm important requirements above.

• iOS
• Networking Software
• Networking Hardware
• Network Security
• Extranet
• Intranet
• Internet Servers
• Word Processing Software
• TCP/IP
• Wireless Networks
• Web-server Backup
• Technical Support
• User Training
• Network Administration
• Hardware Installation
• Software Installation

• Customer Service & Support
• Technology
• Consulting
• Software

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level