User Support Technician

Job summary

Provide technical support to users, troubleshoot computer and network issues, and research and implement solutions using technical documentation. Set up employee equipment and software, maintain problem-and-solution records, support business systems and networks, and perform web server backup and recovery.

Job details

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Consulting firm Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Supervision 1 to 2 people Experience and specialization Computer and technology knowledge iOS Networking software Networking hardware Networking security Extranet Intranet Internet Servers Word processing software TCP/IP Wireless networks Additional information Transportation/travel information Public transportation is available Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Manual dexterity Attention to detail Ability to distinguish between colours Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Own tools/equipment Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Organized Team player Ability to multitask Time management Honesty

What you’ll do

Provide technical support to users, troubleshoot computer and network issues, and research and implement solutions using technical documentation. Set up employee equipment and software, maintain problem-and-solution records, support business systems and networks, and perform web server backup and recovery.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year, plus 1 to less than 2 years of experience. The role calls for knowledge of iOS, networking hardware and software, network security, servers, TCP/IP, and wireless networks, along with strong communication, organization, accuracy, and multitasking skills.

Listed skills

• Troubleshooting · Preferred
• Software Installation · Preferred
• TCP/IP · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Computer Network Support
• Troubleshooting
• Systems and Network Performance Reporting
• Technical Documentation Research
• User Training
• Problem Log Management
• Business Systems Support
• Internet Support
• Equipment Setup
• Software Installation
• Web Server Backup and Recovery
• iOS
• Network Security
• TCP/IP
• Wireless Networks
• Client Communication

Job areas

• Technology
• Customer Service & Support
• Consulting