Customer Account Manager
The Customer Account Manager serves as the primary contact for clients, overseeing contractual obligations and ensuring customer satisfaction. They are responsible for managing repair, manufacturing, and engineering projects from the initial request for quote to final delivery.
- On-site
- Laval, QC
- Posted Sep 5, 2026
- Apply by Oct 5, 2026
- 1 position
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Job summary
About M1 Composites M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft types. This gives them a unique and exciting experience within the industry. Purpose The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and beyond when called upon to lead RFPs/RFQs. Objectives Managing repair, manufacturing and engineering projects from RFQs/RFPs to delivery. Increasing the volume of business with existing clients and upsell.
What you’ll do
The Customer Account Manager serves as the primary contact for clients, overseeing contractual obligations and ensuring customer satisfaction. They are responsible for managing repair, manufacturing, and engineering projects from the initial request for quote to final delivery.
Requirements
The candidate should be capable of leading RFPs/RFQs and driving business growth through upselling to existing clients. The role is listed as entry-level within the aviation and aerospace component manufacturing industry.
Listed skills
- Account ManagementPreferred
- UpsellingPreferred
- Project managementPreferred
- Business developmentPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account Management
- Project Management
- Customer Satisfaction
- RFP/RFQ Management
- Upselling
- Business Development
- Contract Management
Job areas
- Sales
- Customer Service & Support
- Manufacturing
- Engineering
- Management & Leadership
Additional details
- Minimum experience
- 0+ years
- Apply by
- Oct 5, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level