Salesforce Data Cloud/Platform

Job summary

Provide L3 production support for Salesforce Data Cloud and Loyalty Management, handling incidents, troubleshooting, root cause analysis, and resolution within defined SLAs. Coordinate with stakeholders to manage critical issues and support data flows, APIs, integrations, and upstream or downstream applications, including rotational on-call coverage when required.

Job details

Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality. 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments. Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs. Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows. Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations. Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues. Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes. Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities. Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision. Willingness to provide hands-on production support, including rotational on-call support when required. Data cloud development exp and Apex exp is required This is a support role, so basic development exp is required

What you’ll do

Provide L3 production support for Salesforce Data Cloud and Loyalty Management, handling incidents, troubleshooting, root cause analysis, and resolution within defined SLAs. Coordinate with stakeholders to manage critical issues and support data flows, APIs, integrations, and upstream or downstream applications, including rotational on-call coverage when required.

Requirements

Requires 4+ years of relevant application or production support experience, strong hands-on Salesforce Data Cloud and/or Loyalty Management knowledge, and experience with L3 support and incident resolution. Data Cloud development and Apex experience are required, along with familiarity with integrations, SQL, ServiceNow, monitoring tools, and ITIL processes.

Listed skills

• SQL · Preferred
• Incident Management · Preferred
• Splunk · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Apex · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce Data Cloud
• Salesforce Loyalty Management
• Salesforce Platform Architecture
• Production Support
• Incident Management
• Troubleshooting
• Root Cause Analysis
• Data Ingestion
• Data Integration
• API Troubleshooting
• SQL
• Apex
• ServiceNow
• Splunk
• Dynatrace
• ITIL

Job areas

• Technology
• Software
• Customer Service & Support

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