UX Designer - Senior 7+ years of experience
Lead end-to-end experience design projects, including user research and service design initiatives, to deliver high-quality products. Supervise the creation of service blueprints and prototypes while facilitating stakeholder workshops and insight synthesis.
- On-site
- Toronto, ON
- Posted Aug 4, 2026
- Apply by Sep 3, 2026
- 1 position
Job summary
Must have experience with omni channels - experience working with both internal/external stakeholders. 7+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols. Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team. Nice to have: Public Sector exp.
What you’ll do
Lead end-to-end experience design projects, including user research and service design initiatives, to deliver high-quality products. Supervise the creation of service blueprints and prototypes while facilitating stakeholder workshops and insight synthesis.
Requirements
Requires over 7 years of experience in service design and UX with a proven ability to apply enterprise thinking across complex organizations. Experience with omni-channel environments and public sector experience is preferred.
Listed skills
- UX designPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Omni channel Design
- Service Design
- User Research
- UX Design
- Stakeholder Management
- Experience Design
- Service Blueprints
- UX Prototyping
- Enterprise Thinking
- Analysis and Synthesis
Job areas
- Art & Design
- Technology
- Consulting
- Government & Public Sector
- Software
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 3, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available