RQ11744 - UX Designer - Senior

Job summary

Lead user research and service design for enterprise platform features and government services, creating accessible and consistent experiences across accounts, dashboards, forms, workflows, and other service interactions. Translate research into implementable designs, support delivery through specifications and design reviews, validate completed experiences, and contribute reusable patterns to the enterprise design system.

Job details

Description: Leads user-centred and service design for enterprise platform features and onboarded government services, ensuring that Ontario businesses can access and manage services through a consistent, intuitive, inclusive, and accessible experience. The role plans and conducts user research, journey mapping, service blueprinting, information architecture, interaction design, prototyping, usability testing, and accessibility evaluation across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery experiences. Working with users, ministry partners, product managers, business analysts, architects, developers, accessibility specialists, and testers, the Senior UX Designer translates evidence and service needs into practical designs and reusable patterns. The role supports implementation through detailed specifications and design reviews, validates delivered experiences, and contributes to the ongoing maturity of the enterprise platform design system and enterprise service experience. Experience: Experience leading user experience and service design for complex transactional digital services. Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation. Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction designs. Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery. Knowledge of user-centred design, service design, interaction design, content design, and design-thinking methods. Experience designing accessible services in accordance with AODA and applicable WCAG standards. Experience applying enterprise design systems, reusable components, and consistent interaction patterns. Experience designing responsive experiences for desktop, tablet, and mobile devices. Experience collaborating with product managers, analysts, developers, architects, accessibility specialists, and testers. Experience presenting research findings, design options, and recommendations to business and executive stakeholders. General Skills / Duties: Plan and lead user research, service design, interaction design, and validation activities. Identify user needs, behaviours, pain points, accessibility requirements, and service expectations. Develop personas, journeys, service blueprints, information architecture, wireframes, prototypes, and design specifications. Design consistent experiences across enterprise platform capabilities and onboarded services. Facilitate co-design workshops, design reviews, and collaborative working sessions. Conduct usability and accessibility evaluations and translate findings into design improvements. Maintain traceability between user needs, business requirements, and design decisions. Support developers and testers to ensure accurate implementation of approved designs. Contribute reusable patterns, standards, and components to the enterprise platform design system. Requirements Experience and Skill Set Requirements: Must Haves: Experience leading design for complex transactional services. Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications. Knowledge of AODA and WCAG requirements. Skill Set Requirements: User-Centred and Service Design Experience: Experience leading design for complex transactional services. Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications. Experience translating research findings into implementable designs. User Research and Usability: Experience conducting research, usability testing, synthesis, and design validation with diverse user groups. Accessibility and Design Standards: Knowledge of AODA and WCAG requirements. Experience applying enterprise design systems and accessible interaction patterns. Communication and Collaboration: Excellent visual, written, verbal, facilitation, and presentation skills. Experience collaborating with multidisciplinary Agile teams and senior stakeholders.

What you’ll do

Lead user research and service design for enterprise platform features and government services, creating accessible and consistent experiences across accounts, dashboards, forms, workflows, and other service interactions. Translate research into implementable designs, support delivery through specifications and design reviews, validate completed experiences, and contribute reusable patterns to the enterprise design system.

Requirements

Requires experience leading design for complex transactional services and producing journeys, service blueprints, wireframes, prototypes, and interaction specifications. Candidates should be knowledgeable about AODA and WCAG, experienced in research and usability validation with diverse users, and effective collaborators and communicators with multidisciplinary Agile teams and senior stakeholders.

Listed skills

• User-Centred Design · Preferred
• Wireframing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• User-Centred Design
• Service Design
• User Research
• Usability Testing
• Journey Mapping
• Service Blueprinting
• Information Architecture
• Interaction Design
• Wireframing
• Prototyping
• Accessibility Evaluation
• AODA
• WCAG
• Enterprise Design Systems
• Agile Collaboration
• Stakeholder Presentation
• Design Validation
• Workflow Management
• Planning
• User Experience (UX) Design
• Research
• Agile Methodology
• Dashboard
• Business Requirements
• Communication
• Content Design
• Contextual Inquiry
• Design Specifications
• Design Thinking
• Web Map Service
• Persona (User Experience)
• Presentations
• Service Discovery
• System Requirements
• Usability
• User-Centered Design
• User Experience (UX)
• Web Content Accessibility Guidelines

Job areas

• Art & Design
• Technology
• Government & Public Sector
• UX Designer
• User Interface / User Experience (UI / UX) Designer
• Graphic and Multimedia Designers
• Web and Digital Interface Designers

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