Winter Intern - Operations Support Services (Toronto Office)

Job Description IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. Position: We are currently hiring an intern looking for a winter term position, January to April 2027 in our Toronto office. Candidates must be enrolled in an undergraduate program and plan to return to school after completing the internship to be eligible to apply. This is a full-time position requiring 37.5 hours per week, Monday through Friday. Candidates must be eligible to work full-time for the entire duration of the program. The Operations Support Services Intern will support projects related to operational excellence, change management, communications, knowledge management, and learning & development. This role offers exposure to business transformation initiatives and cross-functional collaboration while helping improve processes and employee experiences across the organization. Responsibilities: Contribute to the coordination and execution of Operations Support Services disciplines, including Knowledge Management, Change Management, Communications and Learning & Development by supporting team initiatives and corporate projects Support the delivery of operational excellence by contributing to process documentation, and continuous improvement initiatives Assist in executing change management activities, including preparing stakeholder communications, conducting impact assessments, and supporting readiness efforts Maintain and enhance knowledge management systems by organizing content, updating repositories and ensuring accessibility and relevance of operational resources Coordinate and support learning and development initiatives, helping with logistics, updating training materials, and tracking Provide operational support including coordinating activities, meetings, tasks, data analysis, and presentation materials. Requirements: Currently enrolled in an undergraduate degree program in Business, Commerce, Communications, Human Resources, Organizational Development, Psychology, Information Management, Education, or a related field. Exceptional written and verbal communication skills to support internal messaging, documentation and stakeholder engagement Advanced proficiency in productivity and collaboration tools, including Microsoft 365, SharePoint and content management platforms (e.g., SharePoint) Review business processes to identify opportunities for improvement, including leveraging AI Project coordination skills with the ability to manage timelines, track deliverables, and support cross-functional initiatives Ability to synthesize complex information into accessible formats such as executive summaries, visuals aids, or training materials Creative thinking and design sensibility with experience using tools like Adobe Creative Suite, or similar platforms to support visual communications and learning content Professionalism and a collaborative attitude, with a strong sense of accountability and commitment to supporting operational excellence Pro-active with an aptitude for problem solving and ability to work calmly under pressure To apply, please include a resume and transcripts (full unofficial version) by September 12, 2026, at 11:59 pm EST. The expected annual base salary range (prorated for the term) for this role is $49,000 - $51,000 which is determined based on year of study, IGM program, geographic location and candidate’s skills, knowledge and experience. In addition to base salary, this role is eligible for paid time off. IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.mackenzieinvestments.com/en/careers. Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people. We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted. #LI-JS2 #LI-Hybrid

The intern will support operational excellence, change management, and knowledge management projects to improve organizational processes. They will also assist in coordinating learning and development initiatives, stakeholder communications, and general operational support tasks.

Candidates must be currently enrolled in an undergraduate degree program in a relevant field such as Business, Communications, or Human Resources. Applicants should possess strong communication skills, proficiency in Microsoft 365 and SharePoint, and the ability to manage project timelines effectively.

• Paid time off

• Problem solvingPreferred
• Data analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Operational excellence
• Change management
• Communications
• Knowledge management
• Learning and development
• Process documentation
• Stakeholder engagement
• Microsoft 365
• SharePoint
• Project coordination
• Data analysis
• Presentation materials
• Content management
• Adobe Creative Suite
• Problem solving
• Cross-Functional Collaboration
• Continuous Development
• Support Services
• Stakeholder Communications
• Professionalism
• Accountability
• Time Off Management
• Talent Sourcing
• Artificial Intelligence
• Data Analysis
• Asset Management
• Business Process
• Business Transformation
• Investments
• Change Management
• Collaborative Software
• Communication
• Content Management
• Continuous Improvement Process
• Creative Thinking
• Preparing Executive Summaries
• Financial Planning
• Psychology
• Information Management
• Problem Solving
• Knowledge Management
• Operational Excellence
• Operations
• Organizational Development
• Wealth Management
• Proactivity
• Project Coordination
• Microsoft SharePoint
• Stakeholder Engagement
• Verbal Communication Skills

• Finance & Accounting
• Administrative
• Management & Leadership
• Human Resources
• Creative & Media
• Support Services Intern
• Business Change Manager
• Management and Organization Analysts
• Business Continuity Planners
• Business Operations Specialists, All Other

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 21, 2026

Posting language

English

Working hours

38 hours per week

Office presence

3 days per week