Student

Job summary

Provide daily onsite support and maintenance for applications, devices, and users. Tasks include troubleshooting systems, documenting processes, and assisting staff during go-lives or downtimes.

Job details

Job Description The Application and Integration team is looking to hire one student to help supporting the current application, devices and users. Students may be asked to support a variety of tasks, including but not limited to: Participating in daily onsite support and maintenance tasks Participating in devices and system troubleshooting sessions Documenting current processes and providing future state recommendations Data quality and end-user testing Developing and/or updating education materials Assisting with the development of presentations or other materials Hands-on support to staff during go-lives or downtimes Support of other project, departmental, or organizational activities What must you have? Currently enrolled at a Canadian post-secondary institution with a focus on Information Technology and/or Computer Science/Engineering What else do you bring? Strong computer science background Basic knowledge of workstation/mobile/server technologies (Windows 7/10, OSx, Android, apple IOS, Linux, Unix) Good IT troubleshooting skills Have strong time management, organizational, analytical and interpersonal skills Ability to work independently and support multiple projects and prioritize conflicting priorities Ability to identify issues, risks and concerns and escalate/resolve as appropriate Excellent written and oral communication skills Ability to think creatively with a focus on results and outcomes High degree of initiative and ability to meet multiple principal accountabilities Proficiency in Microsoft Excel, PowerPoint, and Word You may be required to work at any site of Mackenzie Health (MRHH or CVH). Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants. We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

What you’ll do

Provide daily onsite support and maintenance for applications, devices, and users. Tasks include troubleshooting systems, documenting processes, and assisting staff during go-lives or downtimes.

Requirements

Must be currently enrolled in a Canadian post-secondary institution focusing on IT, Computer Science, or Engineering. Requires a strong computer science background and proficiency in various operating systems and Microsoft Office.

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Windows · Preferred
• Microsoft Word · Preferred
• Linux · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Troubleshooting
• System Maintenance
• Data Quality Testing
• Technical Documentation
• Time Management
• Analytical Skills
• Interpersonal Skills
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Windows
• OSx
• Android
• iOS
• Linux
• Unix

Job areas

• Technology
• Healthcare
• Customer Service & Support
• Engineering