Resident Manager - Floater

Job summary

The Resident Manager oversees daily operations, administrative tasks, and maintenance across multiple assigned sites. Responsibilities include tenant relations, property showings, staff supervision, and ensuring the upkeep of building facilities.

Job details

Position: Floater - Resident Manager Location: Courtenay, BC (oversees 3 sites: Courtenay, Victoria, and Duncan on a regular basis) Position Summary We are hiring a Live-In Resident Manager (Floater) who will be responsible for the daily operations and administrative duties of multiple assigned sites. Business Development, Marketing & Customer Service: * Generate new business, set up appointments and conduct unit showings with prospective tenants. * Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met. * Answer current and/or prospective tenant inquiries. * Ensure that residents’ issues and service requests are addressed within 24 hours. * Meet and interact with tenants in a friendly and professional manner. Property Repair & Maintenance: * Coordinate with regional manager and maintenance staff to implement effective capital improvement plans. * Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings. * Manage tenant maintenance requests including proper follow-up to ensure satisfaction and timely completion. * Ensure upkeep and regular maintenance of firefighting and security equipment and systems. * Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests. Upkeep & Area Maintenance: * Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc. * Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc. * Schedule all cleaning and repair of turnover suites. * Ensure handling and disposal of garbage and recycling bins. * Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops. * Ensure watering of gardens and lawns. * Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas. * Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc). * Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms. Administrative Duties: * Ensure timely collection and deposits of rental payments and administer damage deposits. * Utilize Yardi system to record transactions and run various operational reports. * Receive supplies and sending paperwork to the head office. * Assist and support other Resident Managers as required. Other Duties * Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work. * Supervise staff, service providers and contractors to oversee the quality of work performed. * Perform other duties as assigned by the senior management. Qualifications and requirements * Experience in property management/sales/hospitality management * Prior residential property management experience will be an asset * Minimum 2 years of experience in some capacity * Should have knowledge of Microsoft Office Suite and Outlook * Must possess a valid driver's license and a reliable vehicle * Must successfully complete a security clearance * Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends * Must be available to work on the first and last day of every month How to Apply Submit your resume online. Visit our website for more information at www.mainst.biz.

What you’ll do

The Resident Manager oversees daily operations, administrative tasks, and maintenance across multiple assigned sites. Responsibilities include tenant relations, property showings, staff supervision, and ensuring the upkeep of building facilities.

Requirements

Candidates must have at least 2 years of experience in property management, sales, or hospitality. A valid driver's license, reliable vehicle, and the ability to pass a security clearance are mandatory.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property Management
• Customer Service
• Sales
• Hospitality Management
• Administrative Duties
• Maintenance Coordination
• Staff Supervision
• Yardi
• Microsoft Office Suite
• Outlook
• Conflict Resolution
• Lease Negotiation
• Facility Inspection
• Vendor Management
• Professionalism
• Yardi (Property Management Software)
• Administrative Functions
• Valid Driver's License
• Business Development
• Management
• Mopping
• Marketing
• Landscaping
• Microsoft Outlook
• Microsoft Office
• Operations
• Public Utility
• Renovation
• Transaction Log
• Security Clearance
• Irrigation (Landscaping And Agriculture)

Job areas

• Management & Leadership
• Administrative
• Customer Service & Support
• Hospitality
• Security & Safety
• Floater
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers