Implementation Analyst - Bilingual (Engish & Spanish)

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. We're looking for a bilingual Implementation Analyst to join our team. In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience. What You'll Do: Lead mid-market customers through successful implementations Own implementation tasks such as data structuring, data migration and product training Assist customers in identifying ways to get the most value out of the product. Lead meetings with client stakeholders Deliver formal training to end-users Provide knowledge transfer to internal team members throughout the onboarding process Track and communicate client issues and proactively troubleshoot and resolve problems. Participate in multiple accounts, deadlines, and milestones About you: 1+ years of relevant experience in software implementation, customer onboarding or application engineering Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting BEng degree or equivalent Experience in manufacturing and/or industrial space Excellent communication, presentation, facilitation, time management, and interpersonal skills Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction Savvy with technology and capacity to become well-versed in our software in a short period of time Ability to learn the MaintainX product within 30 days to advise customers. What’s in it for you: Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k) / RRSP enrollment program. Take what you need PTO. A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Implementation Analyst will lead mid-market customers through the onboarding process, including data migration, platform configuration, and product training. They will also act as a primary point of contact to gather business requirements, troubleshoot technical issues, and ensure successful platform adoption.

Candidates must have at least 1 year of experience in software implementation or customer onboarding and possess a BEng degree or equivalent. Fluency in both English and Spanish is required, along with strong technical proficiency in Microsoft Excel and experience in the manufacturing or industrial sector.

• Competitive salary • Equity opportunities • Healthcare coverage • Dental coverage • Vision coverage • 401(k) / RRSP enrollment program • Paid time off

• Time managementPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Software implementation
• Customer onboarding
• Data migration
• Data structuring
• Product training
• Business requirements gathering
• Technical troubleshooting
• Microsoft Excel
• Data validation
• Data manipulation
• XLOOKUP
• PivotTables
• Communication
• Presentation
• Time management
• Interpersonal skills
• Bilingual (Spanish/English)
• Technical Issues
• Workflow Management
• Private Cloud
• Client Onboarding
• Knowledge Transfer
• Artificial Intelligence
• Asset Management
• Multilingualism
• Business Requirements
• Customer Data Management
• Data Migration
• Interpersonal Communications
• Milestones (Project Management)
• Operations
• Presentations
• Product Software Implementation Method
• Time Management
• Troubleshooting (Problem Solving)
• Confident Communicator

• Software
• Customer Service & Support
• Technology
• Manufacturing
• Consulting
• Implementation Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Occupations, All Other

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week