Client Advisor, Vancouver - Maison Margiela

Job summary

Provide personalized luxury service and product guidance, drive sales, and build lasting client relationships through follow-ups, invitations, and styling sessions. Represent Maison Margiela’s brand standards while supporting transactions, inventory, replenishment, store presentation, and visual merchandising.

Job details

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage. Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. This position will be based at the Vancouver Oakridge Shopping Centre. Key Responsibilities: Client Engagement & Sales: Greet and assist clients with a warm, professional, and personalized approach. Provide expert product knowledge and styling advice tailored to client needs. Drive sales through exceptional service, upselling, and cross-selling strategies. Maintain a high level of client satisfaction to encourage repeat business. Client Relationship Management: Build and maintain strong relationships with clients, offering a personalized luxury shopping experience. Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions. Anticipate client needs and proactively offer recommendations. Brand Representation: Uphold the brand’s values, image, and standards at all times. Stay updated on brand history, new collections, and industry trends. Ensure store presentation and merchandising align with brand guidelines. Operational Excellence: Process transactions efficiently and handle POS system operations. Manage inventory, stock replenishment, and product care. Support back-office functions and participate in visual merchandising activities. Key Qualifications & Skills: Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands Exceptional Communication – Strong interpersonal and storytelling skills to engage clients. Sales-Driven Mindset – Ability to meet and exceed sales targets. Customer-Centric Approach – Passion for delivering a personalized shopping experience. Cultural Awareness – Ability to interact with an international clientele. Team Player – Collaborative spirit to work within a dynamic team environment. Multilingual (Preferred) – Fluency in additional languages is a plus. Hourly Range: $19-$21 CAD #MM Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws. Privacy policy available here: https://apps.otb.net/hr-gdpr/

What you’ll do

Provide personalized luxury service and product guidance, drive sales, and build lasting client relationships through follow-ups, invitations, and styling sessions. Represent Maison Margiela’s brand standards while supporting transactions, inventory, replenishment, store presentation, and visual merchandising.

Requirements

Previous experience in luxury retail, such as high-end fashion, jewelry, watches, or luxury lifestyle brands, is sought. Candidates should have strong communication and storytelling skills, a sales-driven and customer-focused approach, cultural awareness, and the ability to collaborate; additional languages are preferred.

Listed skills

• Sales · Preferred
• Upselling · Preferred
• Client Relationship Management · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Inventory management · Preferred
• Point of Sale Operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury Retail Experience
• Client Engagement
• Sales
• Upselling
• Cross-Selling
• Client Relationship Management
• Product Knowledge
• Styling Advice
• Communication
• Storytelling
• Customer Service
• Cultural Awareness
• Teamwork
• Inventory Management
• Point-of-Sale Operations
• Visual Merchandising

Job areas

• Retail
• Sales
• Customer Service & Support