Dispatch (Grimsby)

About us Founded in 2012, Major Refrigeration Ltd. has proudly delivered reliable Refrigeration, HVAC, Controls, and Energy Solutions to customers across Canada. Headquartered in Grimsby, Ontario, the company operates throughout Ontario, Nova Scotia, New Brunswick, and Prince Edward Island, and continues to expand into new regions. With a team of over 170 employees (throughout the provinces), we are continuously expanding and strengthening our workforce across all divisions to support our growth and maintain the high level of service our customers expect and deserve. The Position The ideal candidate will demonstrate exceptional organizational abilities, a high level of accuracy, outstanding customer relations skills, and consistent reliability. This position reports to the Operations Manager. Role and Responsibilities: * Operate and manage a multi-line telephone system, document calls while providing excellent customer service * Review and document service calls submitted through customer websites * Prioritize and schedule service calls based on urgency * Dispatch and direct field employees to service calls (via phone or email) in a timely manner * Communicate clearly and effectively with the Dispatch team * Review weekly employee timesheets for accuracy, verifying hours and bon details using work orders and GPS system * Other administrative duties as assigned Qualifications: * High school diploma or equivalent * Minimum one (1) year experience in an Administrative or Dispatch position * Excellent written and verbal communication skills (English) * Organized and ability to multi task with excellent customer service skills * Ability to learn geographical areas (using GeoTab) * Proficient in Microsoft Office * Ability to work Monday to Friday, with flexibility to work shifts between 7:00am - 5:00pm Compensation & Incentives: * Health, vision and dental benefits package * Company Retirement Savings Plan (RSP) * Casual dress attire in the office * Eligible for vacation days after probationary period * Permanent, year round employment We thank all applicants for their interest; however, only those that best meet our qualifications will be contacted. Major Refrigeration Ltd. is an equal opportunity employer and will make accommodations available for candidates, upon request, throughout the selection process.

Manage a multi-line phone system and schedule service calls based on urgency for field employees. Review employee timesheets for accuracy using work orders and GPS systems.

Requires a high school diploma and at least one year of experience in an administrative or dispatch role. Must be proficient in Microsoft Office and capable of working flexible shifts between 7:00am and 5:00pm.

• Health benefits package • Vision benefits package • Dental benefits package • Company Retirement Savings Plan (RSP) • Casual dress attire • Vacation days

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Multi-line telephone system
• Scheduling
• Dispatching
• Customer service
• Time sheet verification
• Microsoft Office
• GeoTab
• Multi-tasking
• Written communication
• Verbal communication

• Logistics
• Administrative
• Customer Service & Support
• Trades
• Energy

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week