IT Support Specialist

Job summary

Provide front-line technical support for students, staff, and faculty across various devices and learning technologies. Maintain classroom and HyFlex audiovisual equipment while managing support requests via a ticketing system.

Job details

Brief Description Work in a purpose-driven career with MaKami College, a public post-secondary college that has been helping students for over 20 years, with locations in Edmonton and Calgary, Alberta. MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses and are continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment. The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families. The IT Support Specialist provides front-line technical support to students, staff, and faculty across a variety of technology systems and services. This role supports end-user devices, classroom and HyFlex technology, audiovisual equipment, and learning technologies while delivering excellent customer service. The successful candidate is comfortable working in fast-paced environments, supporting live classroom technology, and troubleshooting issues in front of groups when required. Key Responsibilities Provide technical support to in-person and remote users Troubleshoot hardware, software, account, network, printing, and connectivity issues. Support Microsoft 365, Moodle, and other college technology systems. Configure, deploy, maintain, and troubleshoot computers, tablets, mobile devices, and peripherals. Support Windows, macOS, iPadOS, and other end-user devices. Set up, maintain, and troubleshoot classroom and HyFlex technology, including cameras, microphones, displays, smart boards, and conferencing systems. Respond to technology issues during classes, meetings, and campus events. Record, track, and update support requests in the ticketing system. Create and maintain technical documentation and knowledge base articles. Assist with inventory management and device lifecycle activities. Escalate complex issues as required. Support students, staff, faculty, classroom technology, and other IT services as operational requirements evolve. Requirements Experience providing technical support in a customer-facing environment. Strong troubleshooting and problem-solving skills. Experience supporting Windows devices and common productivity applications. Excellent communication and customer service skills. Ability to prioritize competing requests and respond to urgent issues. Comfortable troubleshooting technology issues in front of groups, including classrooms and events. Preferred Qualifications Experience supporting Windows, and Apple (Mac and iPad) devices. Experience with classroom, audiovisual, or HyFlex technologies. Familiarity with Microsoft Intune, Microsoft 365 administration, or endpoint management solutions. Experience with Microsoft Teams, Moodle, or other learning technologies. Relevant IT certifications (CompTIA, Microsoft, Apple, etc.). Perks & Benefits Health Spending & Lifestyle Accounts Educational Allowance for Professional Development Emergency Allowance for Unexpected Needs Free Massages at Our Student Clinic Discounts on College Programs & Courses Staff Discount in College Store On-Site Gym Access Free Parking Qualified candidates should reply to this ad with their cover letter and resume. This position will remain open until a suitable candidate is found. We thank all applicants for their interest, but only those who meet our criteria will be contacted to continue in our process.

What you’ll do

Provide front-line technical support for students, staff, and faculty across various devices and learning technologies. Maintain classroom and HyFlex audiovisual equipment while managing support requests via a ticketing system.

Requirements

Requires experience in customer-facing technical support with strong troubleshooting skills for Windows devices and productivity apps. Candidates must be comfortable resolving technology issues in front of groups in a fast-paced environment.

Benefits

• Health Spending & Lifestyle Accounts • Educational Allowance for Professional Development • Emergency Allowance for Unexpected Needs • Free Massages at Our Student Clinic • Discounts on College Programs & Courses • Staff Discount in College Store • On-Site Gym Access • Free Parking

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Microsoft 365 · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Microsoft 365
• Moodle
• Hardware Configuration
• Windows OS
• MacOS
• iPadOS
• Audiovisual Support
• HyFlex Technology
• Customer Service
• Ticketing Systems
• Technical Documentation
• Inventory Management
• Microsoft Intune
• Endpoint Management

Job areas

• Technology
• Customer Service & Support
• Education