Intake Clerk II

Job summary

The Intake Clerk II manages service requests, schedules repairs and maintenance, and coordinates with technicians to ensure efficient service delivery. They also maintain databases, handle client communications, and provide administrative support to the Wheelchair Services department.

Job details

We are Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every level. You are An Intake Clerk II. The Intake Clerk II performs a variety of data base, administrative, and scheduling functions in support of client intake at Wheelchair Services. The Intake Clerk II is responsible to provide an efficient flow of information for service by preparing, prioritizing, and scheduling work orders. Your Role * Receives service requests; including repairs, parts delivery, or parts to be mailed out, annual preventative maintenance, and from prescribers for the provision of wheelchairs to new clients. * Enters data pertaining to intake function into database. Prepares electronic work orders initiating service provision, schedules and organizes repairs, delivery, annual preventative maintenance, exchange or pick up of wheelchairs by technicians, area and route in a manner which balances client availability, availability of parts and technician efficiency. * Schedules and organizes all in house appointments for power wheelchair repairs and referrals by technician in a manner which balances client availability, availability of parts and technician efficiency. * Trouble shoots daily conflicts in schedules, ensures urgent and emergency calls and referrals are given priority. * Provides client support and effective communication by contacting clients directly for feedback and to address concerns. * Maintains positive working relationship with prescribers as well as internal service department. * Back up support to other functions, including reception duties, and inventory count. * Tracks, analyses, and prepares reports on demographic and service elements. * Monitors/reviews internal procedures and policies, including database and forms design; recommends changes to enhance efficiency and effectiveness of service provision and program operations. * Participates and assists as required in training and orientation sessions provided to prescribers. What You Know * High School Diploma. * Demonstrated knowledge and experience with computers including customized database. * Typing speed of 30-45 wpm. * Customer Service experience. * Scheduling and administrative training or experience an asset. * French language an asset. We encourage candidates with disabilities and lived experience to apply as well as candidates from diverse backgrounds. Accommodations will be provided upon request throughout the selection process. This document is available in other formats upon request. Contact Human Resources at 204-975-3023humanresources@manitobapossible.ca if you have a request. This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. We appreciate all who apply, however only applicants selected for an interview will be contacted. Closing date is28 September 2026..

What you’ll do

The Intake Clerk II manages service requests, schedules repairs and maintenance, and coordinates with technicians to ensure efficient service delivery. They also maintain databases, handle client communications, and provide administrative support to the Wheelchair Services department.

Requirements

Candidates must possess a high school diploma and demonstrated experience with computer databases. Strong customer service skills and the ability to type 30-45 wpm are required, along with the ability to pass criminal and abuse registry checks.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Reporting · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Administrative support
• Scheduling
• Customer service
• Database management
• Communication
• Conflict resolution
• Reporting
• Inventory management
• Prioritization
• Typing
• Effective Communication
• Customer Service
• French Language
• Operations

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Social Services
• Intake Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive