SAP IBP Application Support Analys

Job summary

Provide day-to-day production support for SAP IBP and its integrations with SAP S/4HANA, resolving incidents involving planning, data, access, performance, and interfaces. Perform root cause analysis, support upgrades and enhancements, maintain documentation, and collaborate with business and technical teams to improve system operations.

Job details

Position Summary We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and its integration with SAP S/4HANA. The role involves supporting planning processes, data integration, business users, and system enhancements while ensuring stable and reliable operations. This is a hybrid support role where SAP IBP activities represent approximately 50% of the workload. The successful candidate should be interested in developing broader SAP functional knowledge and supporting S/4HANA processes such as SD, MM, Pricing, Finance, or Industry-Specific solutions, while assisting with incidents, service requests, and enhancement initiatives. Key Responsibilities Provide day-to-day support for SAP IBP and its integrations with SAP S/4HANA, acting as a primary support contact for incidents and service requests. Investigate and resolve issues related to forecasts, planning views, key figures, master data, data replication, and interface failures. Perform root cause analysis and data reconciliation across IBP, S/4HANA, BW, and CPI-DS environments. Support business users with access management, Excel Add-In functionality, system performance, security, and planning-related inquiries. Participate in system upgrades, testing activities, deployments, and post-release validation. Maintain support documentation, process flows, and knowledge transfer materials. Collaborate with Product Owners, Business Analysts, Subject Matter Experts, and technical teams to deliver enhancements and operational improvements. Monitor system performance and proactively identify opportunities for process and system optimization. Required Qualifications & Skills Experience supporting SAP IBP, including Planning Areas, Key Figures, and Planning Views. Understanding of master data, transactional data, and planning processes. Knowledge of SAP S/4HANA integration and data flows. Experience with CPI-DS or similar SAP data integration technologies. Strong troubleshooting, incident management, and root cause analysis skills. Experience with data validation, reconciliation, and production support activities. Familiarity with forecasting and supply chain planning concepts. Advanced proficiency with Microsoft Excel and the SAP IBP Excel Add-In. Strong analytical, problem-solving, and communication skills. Preferred Qualifications Exposure to SAP SD, MM, Pricing, Finance, or industry-specific business processes. Willingness to expand support responsibilities beyond IBP into broader SAP S/4HANA business processes. Strong stakeholder management and customer support skills. Experience working in a production support or operational support environment with both business and technical teams. Experience supporting enterprise applications in a complex, integrated SAP landscape.

What you’ll do

Provide day-to-day production support for SAP IBP and its integrations with SAP S/4HANA, resolving incidents involving planning, data, access, performance, and interfaces. Perform root cause analysis, support upgrades and enhancements, maintain documentation, and collaborate with business and technical teams to improve system operations.

Requirements

Experience supporting SAP IBP, including planning areas, key figures, planning views, master data, and planning processes, along with knowledge of SAP S/4HANA integration and CPI-DS or similar tools. Requires strong troubleshooting, incident management, data reconciliation, Excel and SAP IBP Excel Add-In skills, and familiarity with forecasting and supply chain planning.

Listed skills

• Incident Management · Preferred
• Supply Chain Planning · Preferred
• Microsoft Excel · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Stakeholder Management · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• SAP IBP Support
• SAP S/4HANA Integration
• Planning Areas
• Key Figures
• Planning Views
• CPI-DS
• Incident Management
• Root Cause Analysis
• Data Validation and Reconciliation
• Production Support
• Forecasting
• Supply Chain Planning
• Microsoft Excel
• SAP IBP Excel Add-In
• Troubleshooting
• Stakeholder Management

Job areas

• Technology
• Customer Service & Support
• Data & Analytics
• Logistics

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