Service Manager

Job summary

The Service Manager directs the service team to maximize performance, maintain customer satisfaction, and ensure efficient branch operations. They are responsible for scheduling repairs, managing department financials, and coaching staff to achieve optimal results.

Job details

15 Haley Road, Antigonish, NS, B2G 2E7 Great teams need great leaders. At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership. We're looking for an exceptional Service Manager to join our Antigonish, NS team and lead a department that's committed to delivering outstanding service, developing people, and driving results. Purpose The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment. Responsibilities As a leader of service operations, the Service Manager will: Maintain a safe environment and ensures customer satisfaction Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results Ensure all manufacturer warranty procedures are followed by service department staff Utilize business systems to create and monitor work/repair orders Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates Create schedules and staffing requirements, and assign jobs based on priority and technical skill set Monitor department efficiencies, operational budget, and expenses Actively participates in recruiting, staffing and development of training plans for all service department staff Requirements 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.). Above average computer skills (Microsoft Office etc.) A proven ability to effectively communicate with team members to achieve desired results. A basic understanding of service department financials, and the capability to analyze and interpret internal reports. Experience in the agricultural, heavy equipment, or related industry considered an asset. What We Offer Full-Time Employment Opportunity for Advancement within a Progressive Organization A Competitive Compensation Package which includes: Salary Bonus Family Health Benefits Company Pension Plan Boot Allowance Online Healthcare Employee Recognition Program Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail. Please submit your resume today! Only candidates selected for further consideration will be contacted. Apply to this Job

What you’ll do

The Service Manager directs the service team to maximize performance, maintain customer satisfaction, and ensure efficient branch operations. They are responsible for scheduling repairs, managing department financials, and coaching staff to achieve optimal results.

Requirements

Candidates must have at least 3 years of experience in a managerial role such as Shop Foreman or Supervisor. Proficiency in Microsoft Office and the ability to analyze internal financial reports are required.

Benefits

• Salary • Bonus • Family Health Benefits • Company Pension Plan • Boot Allowance • Online Healthcare • Employee Recognition Program

Listed skills

• Training · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Financial analysis · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Service Management
• Communication
• Team Coaching
• Warranty Procedures
• Work Order Management
• Scheduling
• Budgeting
• Recruiting
• Staffing
• Training
• Microsoft Office
• Financial Analysis
• Customer Satisfaction
• Heavy Equipment Knowledge

Job areas

• Management & Leadership
• Customer Service & Support
• Manufacturing
• Agriculture
• Trades