Maple is a comprehensive virtual care platform enabling Canadians to consult licensed doctors online anytime, offering diverse specialties and secure communication for efficient healthcare access.
Toronto, Ontario
About Maple Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We empower people to take control of their health and push the boundaries of what’s possible every day. Bold minds. Big Impact. A career at Maple is about making an impact. We empower bold thinking. We surround you with an inspiring team. We’re driven by a motivating purpose. At Maple, you’ll do work that changes lives — including your own.
Remote · Canada
The Registered Nurse will clinically review lab results and specialist referrals to determine appropriate follow-up care for patients. They will also identify critical results requiring immediate attention and manage referral documentation within the Maple platform.
Hybrid · Toronto
The associate will act as the primary day-to-day contact for a portfolio of channel partners, managing program launches, renewals, and ongoing communications. They will also collaborate with internal teams like Operations, Support, and Product to resolve issues and improve workflow playbooks.
Hybrid · Toronto
The Client Success Manager will manage a portfolio of complex, multi-stakeholder accounts, leading program launches and onboarding processes. They are responsible for driving renewals, expansion, and retention while acting as a strategic advisor to clients in both French and English.
Hybrid · Toronto
You will own the product strategy, roadmap, and outcomes for the provider experience and clinical operations, ensuring scalable and efficient care delivery. You will lead initiatives from discovery through launch, partnering with engineering and design to integrate AI-enabled solutions into clinical workflows.
Hybrid · Toronto
The Key Account Manager will lead long-term success for high-value commercial relationships by developing multi-year strategic account plans and driving retention and expansion. They will serve as the primary point of contact for senior stakeholders and lead cross-functional teams to align on cohesive account strategies.
Hybrid · Toronto
The Senior Product Partnerships Manager will own the full lifecycle of product partnerships, from sourcing and negotiation to integration and ongoing relationship management. They will collaborate with internal teams to align partner capabilities with product roadmaps and business objectives.
Remote · Canada
The coordinator will respond to live chat and email inquiries from patients and providers while troubleshooting platform issues. They are responsible for managing high-volume conversations, escalating complex cases, and maintaining a professional, empathetic support experience.
Remote · Canada
The Customer Support Coordinator acts as the first point of contact for patients and providers, managing high-volume live chat and email inquiries. They are responsible for troubleshooting platform issues, following established workflows, and escalating complex cases to the appropriate internal teams.
Hybrid · Toronto
The Client Success Coordinator provides operational support to the Health System Partnerships team by managing partner meetings, reporting workflows, and administrative documentation. They act as a primary liaison between internal teams to ensure partner needs and escalations are addressed efficiently.
Hybrid · Toronto
The Product Manager will lead the patient access journey, translating research and data into product features that improve care navigation. They will partner with cross-functional teams to build and iterate on AI-enabled solutions that enhance the patient experience.
Remote · Canada
You will manage high-volume lab and referral documentation, ensuring accurate processing and routing in compliance with privacy standards. You will also coordinate with internal teams and external clinics to resolve documentation issues and support clinicians in care delivery.
Hybrid · Toronto
The coordinator will manage high-volume lab and referral documentation, ensuring accurate routing and processing in compliance with privacy standards. They will also coordinate with labs and internal teams to resolve missing information and support clinicians in delivering timely patient care.
Hybrid · Toronto
The Staff AI Engineer will define evaluation strategies, safety guardrails, and agent execution architectures to scale AI features across the product. They will also mentor engineering squads and partner with cross-functional teams to ensure AI quality, cost-efficiency, and regulatory compliance.
Hybrid · Toronto
The Senior Partnerships Manager will own the day-to-day management of active partnerships, including commercial terms, contract compliance, and performance monitoring. They will also drive the pipeline and integration of new partners to support the company's product and clinical roadmap.
Hybrid · Toronto
The Senior Product Manager will own the strategy, roadmap, and outcomes for provider experience and clinical operations. They will lead initiatives from discovery through launch, utilizing data and AI to create scalable, high-quality product experiences.
Hybrid · Toronto
The Provider Operations Coordinator manages daily provider network operations, including inbox triage, onboarding, and KPI tracking. They also support mass communications, platform configuration, and regulatory compliance monitoring.
Remote · Canada
Manage a portfolio of channel partners by overseeing program launches, coordinating renewals, and leading business reviews in both French and English. Act as the primary contact to resolve issues and improve operational playbooks across the organization.
Hybrid · Toronto
Lead the Platform Engineering team to build a foundation for developer experience, including CI/CD, deployment automation, and observability. Partner with executive leadership to define the platform roadmap and drive engineering metrics to improve software delivery speed and quality.
Hybrid · Toronto
Act as a strategic HR partner to business units, advising on employee relations, workforce planning, and organizational health. Lead the design and execution of core people programs, including performance cycles, compensation reviews, and HR operations.
