Administrative Assistant

Company Description Maple Leaf Tours is an Indigenous family-owned Motor Coach Tour, Travel, and Cruise Agency since 1983, located in Kingston, ON. Specializing in North American Motor Coach Tours, Ocean Cruises, European River Cruises, and group tour packages, we aim to provide unforgettable experiences and memories. We are passionate about what we do and we are amazing at juggling multiple items every day from booking awesome tours, epic cruises, and fantastic holidays. Our enthusiasm is contagious, and it shows on the phone, via email or in office as we work on quotes, issue travel insurance and preparing tour packages. Proudly Canadian and TICO REG# 50023381. Role Description Our travel business is growing and Maple Leaf Tours is looking for a Customer Service Representative. Now’s the time, it’s time to take your love of travel and share it. Our team brings passion, expertise and commitment to working with our clients, providing them with a wealth of first-hand knowledge and experience from North America and beyond! We are looking for a fellow dynamo to do just that. In this position, you’ll be providing high-level customer service in office, by phone, email, and handling the customer journey from the first point of contact to the pre/post trip. Position Summary Full time or part-time position. Joining our Maple Leaf Tours Team means you will become part of a forward thinking and constantly evolving and growing family business that is 100% Canadian owned, founded and operated by an Indigenous Female Entrepreneur. Join Maple Leaf Tours and become part of a dynamic, growing team with a company that is well-known and respected throughout Canada and Internationally. Our Wish List: Minimum College Diploma in Tourism, Travel, Hospitality, Sales or Similar Graphic Design and Marketing experience TICO Certification (an asset – not mandatory) Sales experience (travel and cruise products) Amazing customer service skills Strong verbal and written communication skills Sales (preferably travel and cruise products) Must Have: Proficient in Microsoft Programs – Work, Excel, Outlook, Power Point, etc. A great sense of humour, a love of people and a genuine desire to help clients achieve their dreams of making wonderful travel memories is high on the list! Why Maple Leaf Tours? Member of many International Associations such as CLIA, ETAO, CCAB, NTA Award winning, family-run business 100% Canadian owned and operated Indigenous Female Entrepreneur founder Attractive compensation package and amazing travel benefits Want to join us? Here’s how: In person at 2937 Princess Street, Kingston. Email us at info@mapletours.com Apply online https://mapleleaftours.com/careers/ Work Location: In person Travel Industry Council of Ontario (TICO)#: 50023381

Provide high-level customer service via phone, email, and in-person to manage the entire customer journey. Responsibilities include preparing tour packages, issuing travel insurance, and creating quotes for cruises and holidays.

Candidates should have a college diploma in Tourism, Travel, Hospitality, or Sales, and proficiency in Microsoft Office programs. Experience in graphic design, marketing, and TICO certification are considered assets.

• Travel benefits

• Customer servicePreferred
• Microsoft ExcelPreferred
• SalesPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Travel Planning
• Sales
• Verbal Communication
• Written Communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Graphic Design
• Marketing

• Customer Service & Support
• Hospitality
• Administrative
• Sales
• Marketing

Minimum education

College diploma

Minimum experience

0+ years

Apply by

Feb 2, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available