Client Services Coordinator

Our Company Maple Respiratory Group is a leader in healthcare for respiratory and sleep disorders. Committed to providing comprehensive care, we value work-life balance, celebrate success, and uphold our core values of accountability, service, and excellence. We offer competitive salaries, extensive benefits, and numerous opportunities for professional growth. Join us at Maple Respiratory Group and be part of a team that's transforming lives every day. Your Role As a Client Service Coordinator, you will play a key role in ensuring excellent client service and operational efficiency within our sleep services department. Your responsibilities will include managing client interactions, providing phone support, scheduling appointments, maintaining precise patient records, and facilitating communication between patients and healthcare providers. * Coordinate and schedule patient appointments for diagnostic tests, consultations, and follow-up visits, ensuring all necessary paperwork and patient records are prepared and maintained. * Serve as the primary contact for sleep patients, managing all inbound and outbound communications to ensure patients are fully prepared and comfortable with their care plans. * Work closely with sleep medicine specialists and healthcare providers to implement effective care plans for patients. * Provide educational resources and support to patients on sleep disorders and treatment options. * Liaise with insurance companies to verify coverage, obtain authorizations, and assist with billing inquiries. * Foster a learning environment by supporting new team members and participating in professional development programs. Requirements * High School Diploma or equivalent; additional certification in medical administration or customer service preferred. * Proven background in customer service, ideally within a medical or healthcare setting. * Proficiency in Microsoft Office suite and strong typing skills (minimum 45 WPM). * Experience with EMR systems, particularly Med Access, is advantageous. * Preferred: Completion of a recognized sleep credential program (e.g., CPSGT, CCSH); candidates without this qualification but willing to undergo training are also encouraged to apply. * Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and team members. * Strong organizational and time-management skills, capable of managing multiple tasks simultaneously. * A customer-first attitude, focused on providing empathetic and solution-focused support. * Foreign medical graduates and Licensed Practical Nurses (LPNs) are encouraged to apply. Why Join Us? Enjoy a competitive salary and benefits package, including dental care, extended health care, life insurance, and more. Our modern office provides a dynamic work environment with on-site parking, and growth opportunities. Join Maple Respiratory Group on this rewarding journey. Apply today and help us make a significant impact in healthcare! Monday to Friday 8:30am - 4:30pm 37.5 hours per week

The Client Services Coordinator manages patient interactions, scheduling, and communication within the sleep services department. They act as the primary contact for patients and liaise with healthcare providers and insurance companies to facilitate care plans.

Candidates should have a high school diploma and a background in healthcare customer service, with proficiency in Microsoft Office and EMR systems. Certification in sleep credentials or medical administration is preferred, and LPNs or foreign medical graduates are encouraged to apply.

• Dental Care • Extended Health Care • Life Insurance

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Appointment Scheduling
• Patient Record Management
• Medical Administration
• Microsoft Office
• EMR Systems
• Med Access
• Insurance Verification
• Interpersonal Communication
• Time Management
• Billing Inquiries
• Patient Education
• Empathy
• Operational Efficiency
• Accountability
• Communication
• Interpersonal Communications
• Licensed Practical Nurse (LPN)
• Phone Support
• Sleep Apnea
• Sleep Medicine
• Typing
• Setting Appointments
• Solutions Focused

• Healthcare
• Customer Service & Support
• Administrative
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week