Customer service representative supervisor

Education: College/CEGEP Experience: 1 year to less than 2 years Tasks Establish work schedules and procedures Examine and verify the accuracy of work Identify workers' training needs Prepare and submit reports Train staff/workers in job duties, safety procedures and company policies Conduct performance reviews Perform same duties as workers supervised Co-ordinate, assign and review work Requisition materials and supplies Screening questions Do you have experience working in this field? Employment terms options Evening Employment terms options Morning Day Work Term: Permanent Work Language: English Hours: 30 hours per week

The supervisor is responsible for coordinating and reviewing the work of customer service representatives, including establishing schedules and procedures. They also handle staff training, performance reviews, and the requisition of necessary materials.

Candidates must have a college or CEGEP education and between one and two years of experience in the field. Proficiency in English is required for this permanent role.

• Quality assurancePreferred

Identified from the job description. Confirm important requirements above.

• Work Scheduling
• Quality Assurance
• Training
• Performance Reviews
• Staff Coordination
• Reporting
• Resource Management
• Safety Procedures

• Customer Service & Support
• Management & Leadership
• Logistics
• Transportation
• Administrative

Minimum education

College diploma

Minimum experience

0+ years

Apply by

Sep 15, 2026

Posting language

English

Working hours

30 hours per week

Seniority

Mid-Senior level