Customer Service Representative Supervisor

Original job posting

Establish work schedules and procedures, coordinate and review employees’ work, and perform the same duties as supervised workers. Verify work accuracy, identify training needs, train staff, conduct performance reviews, prepare reports, and requisition supplies.

Job details

Overview Languages English Education College/CEGEP Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Establish work schedules and procedures Examine and verify the accuracy of work Identify workers’ training needs Prepare and submit reports Train staff/workers in job duties, safety procedures and company policies Conduct performance reviews Perform same duties as workers supervised Co-ordinate, assign and review work Requisition materials and supplies

What you’ll do

Establish work schedules and procedures, coordinate and review employees’ work, and perform the same duties as supervised workers. Verify work accuracy, identify training needs, train staff, conduct performance reviews, prepare reports, and requisition supplies.

Requirements

The role requires English and a College/CEGEP education. It requires 1 year to less than 2 years of experience and is performed on-site.

Listed skills

• report preparation · Preferred
• safety procedures · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Work Scheduling
• Procedure Development
• Work Accuracy Verification
• Training Needs Assessment
• Report Preparation
• Staff Training
• Safety Procedures
• Company Policies
• Performance Reviews
• Work Coordination
• Work Assignment
• Work Review
• Materials Requisition

Job areas

• Customer Service & Support
• Management & Leadership
• Transportation
• Logistics