Bilingual Service Desk Analyst – Laptop Deployment

Ottawa, ON
On-site
Posted Sep 18, 2026
1 position

$50–$70 / hour

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 38 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

The analyst will manage the deployment and lifecycle of Windows 10/11 laptops, including configuration, installation, and user data migration. They are also responsible for maintaining asset records in ServiceNow and providing hands-on technical support to users.

Job details

Job ID: 14405 Job Title: Bilingual Service Desk Analyst – Laptop Deployment Contract Length: 36 Months Location: Ottawa, ON — Fully Onsite Federal Government Clearance Level Required: Secret — eligibility required; active clearance not required at submission Vacancy Type New Position ________________________________________ About Us Maplesoft Group is currently seeking a Bilingual Service Desk Analyst – Laptop Deployment for a 36-month contract opportunity. This is a fully onsite role in Ottawa, ON. The successful candidate will support enterprise laptop deployment, hardware refresh activities, device configuration, user data migration and hands-on technical support. ________________________________________ Position Summary The Bilingual Service Desk Analyst will support the deployment and lifecycle management of Windows 10/11 laptops and related hardware within an enterprise environment. This role will involve preparing and configuring devices, installing workstations and peripherals, migrating user data, maintaining accurate asset records and providing hands-on assistance to users throughout the deployment process. The successful candidate will have strong enterprise IT support experience, hands-on experience with Microsoft Intune and SCCM/Configuration Manager, and experience using ServiceNow for asset and lifecycle management. The ability to provide technical support in both English and French is required. ________________________________________ Key Responsibilities Prepare, configure and deploy Windows 11 laptops in accordance with Microsoft Managed Desktop standards, including Autopilot enrollment and configuration profiles. Install and validate laptops, docking stations, monitors and peripherals. Back up and migrate user profiles, settings and data from legacy devices. Maintain accurate device assignments, inventory and lifecycle records in ServiceNow. Assist users with onboarding, login issues and deployment-related troubleshooting. Securely sanitize and decommission legacy devices for disposal or redeployment. Verify device compliance with security, patching, encryption and configuration requirements. Provide hands-on technical support to users throughout laptop refresh and deployment activities. ________________________________________ Required Qualifications Must be eligible to obtain Secret clearance, including a minimum of 10 years of verifiable personal history. University degree, college diploma or recognized certification in Information Technology. Minimum four years of enterprise IT support experience. Minimum three years of experience supporting laptop refreshes, device deployments or hardware lifecycle initiatives. Experience deploying, configuring and supporting Windows 10 and/or Windows 11 laptops. Hands-on experience with Microsoft Intune for device provisioning, configuration and management. Experience with SCCM/Configuration Manager for operating system deployment, software deployment or device management. Experience using ServiceNow for asset management, inventory tracking and lifecycle records. Knowledge of device imaging, configuration profiles, endpoint protection, security policies and patch management. Ability to communicate and provide technical support in both English and French. Must be legally authorized to work in Canada and available to work fully onsite in Ottawa. ________________________________________ Preferred Qualifications Experience with Microsoft Autopilot and Microsoft Managed Desktop environments. Experience supporting enterprise-scale hardware refresh or laptop deployment initiatives. Experience with device lifecycle management, secure device sanitization and decommissioning. Experience working in a government or similarly regulated enterprise environment. ________________________________________ Compensation Salary Range: $50.00 - $70.00 / hour ________________________________________ Benefits 36-month contract opportunity 37.5 hours per week Fully onsite position in Ottawa, ON ________________________________________ Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people. Please note that data collected by the Company may be stored or processed on servers located outside of Canada. ________________________________________ Application Submission Details Submission Deadline Friday, September 18, 2026 - 5:00pm EST How To Apply Click the "APPLY NOW" Button below: ________________________________________ Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

What you’ll do

Requirements

Candidates must have at least four years of enterprise IT support experience and be bilingual in English and French. A degree or certification in IT and eligibility for Secret clearance are required.