Marione Santana

IT project, program, and transformation leader with 20+ years of progressive experience across financial services, enterprise technology, digital platforms, business process redesign, IT governance, and organizational change. Extensive experience managing concurrent technology initiatives through the full project and SDLC lifecycle, including business requirements, project planning, scope, schedules, resource coordination, risks and issues, testing and UAT, release, operational transition, post-implementation support, and project closure. Proven ability to work with executive sponsors, business managers, IT specialists, operations teams, compliance functions, vendors, and distributed technology resources. Strong background in IT project governance, stakeholder management, process redesign, vendor management, executive reporting, and delivery within complex financial-services environments. MBA graduate and ISO 27001 Lead Auditor.

• Ability to adapt
• Ability to stay calm in difficult situations
• Ability to work under pressure
• Able to convey vision while also collabarating
• Able to manage multiple projects
• Action Planning
• Activity coordination
• Agile
• Asset Management
• Attention to detail
• Audit
• Budgeting
• Business analysis
• Business Application Support
• business correspondence
• Business Requirements Gathering
• Capable of working independently
• Change Management
• ChatGPT
• Client Relationship Management
• Coaching
• Collaboration
• Communication
• Compliance
• Compliance Documentation
• Conflict Resolution
• Continuous Improvement
• Contract Governance
• Contract Negotiation
• CRM
• Facilitation
• issue resolution
• Jira
• Leadership
• Microsoft Office
• Power BI
• Problem solving
• Process Mapping
• Project management
• project plans
• Quality assurance
• Risk Management
• Scrum
• Stakeholder Management
• Tableau
• Team Leadership

1. Chief Product Officer & Co-Founder

   N-Cube8

   Oct 2024 to Sep 2025

   Philippines

   • Led product strategy, requirements definition, roadmap planning, and MVP delivery readiness for an early-stage health-technology initiative, coordinating business, user, regulatory, UX, and technology requirements. • Translated evolving business and user needs into prioritized requirements, workstreams, implementation plans, stakeholder decisions, and delivery expectations while managing dependencies, risks, and changes in direction. • Coordinated stakeholders through requirements clarification, solution planning, prioritization, documentation, and delivery-readiness activities. • Supported operational alignment and implementation readiness by clarifying roles, documenting requirements, facilitating decisions, and maintaining focus on feasible delivery outcomes.

2. AVP, Digital Platform & Integration Division Head

   PJ Lhuillier, Inc.

   Jan 2023 to Jun 2024

   Philippines

   • Led end-to-end delivery of complex financial-services technology initiatives, translating business objectives into project scope, requirements, workstreams, schedules, milestones, dependencies, resource requirements, testing activities, implementation plans, and operational-transition activities. • Managed multiple concurrent digital platform and integration projects involving Product, Engineering, Customer Experience, Compliance, Operations, business managers, and external technology partners. • Maintained oversight of project risks, issues, dependencies, delivery variances, and stakeholder expectations, driving resolution and escalating material issues to senior leadership when required. • Co-developed the Money Transfer Blueprint by interviewing business units, reviewing current practices, gathering regional and frontline feedback, identifying process and control gaps, analyzing data, redesigning processes, and presenting recommendations to leadership. • Supported the Cash Hub initiative by aligning collection and disbursement requirements, workflows, technology dependencies, stakeholder responsibilities, testing/UAT, rollout planning, operational readiness, and post-implementation support. • Worked with business stakeholders and technology teams to define and prioritize requirements, coordinate solution delivery, review implementation readiness, and support transition into business operations. • Prepared executive dashboards, KPI reports, project updates, presentation materials, risk information, and decision points for senior-management review. • Managed technology vendors and partners, including regional and overseas resources, through proposal and SOW review, commercial discussions, SLA monitoring, milestone tracking, issue escalation, and delivery governance.

3. AVP, Cash Transfers Product Division Head

   PJ Lhuillier, Inc.

   Aug 2018 to Dec 2022

   Philippines

   • Managed a portfolio of technology and business-transformation initiatives across remittance, payments, e-wallets, collections, payouts, direct-to-bank services, and retail/agent platforms within a complex financial-services environment. • Led concurrent cross-functional initiatives under the Accelerated Digital Transformation Program, coordinating scope, requirements, project priorities, resources, dependencies, risks and issues, testing, rollout, communication, and adoption. • Partnered with business managers, technology teams, compliance, operations, finance, customer experience, and external vendors through requirements, solution planning, development coordination, QA/UAT, release, implementation, operational transition, and post-implementation support. • Led business process redesign, workflow analysis, process mapping, documentation, gap analysis, KPI design, and delivery improvements that contributed to 25% month-over-month growth in partner launches. • Managed stakeholder expectations, competing priorities, delivery issues, and cross-functional dependencies to maintain progress across concurrent initiatives. • Led change and operational-readiness activities including stakeholder communications, training, rollout planning, implementation support, and adoption of new technology and business processes. • Led Eurekathon and implemented the iCOLAB innovation framework, creating structured processes for proposal intake, assessment, prioritization, business evaluation, accountability, and progression into implementation.

4. Senior Manager, ICT Process & Change Management

   Networld Capital Ventures, Inc.

   Nov 2009 to Jul 2018

   Philippines

   • Led enterprise IT project governance, SDLC-related process governance, organizational change, service management, process improvement, information security, QA, and release-management initiatives across the ICT organization. • Established and maintained IT project and portfolio governance covering project intake, prioritization, documentation standards, project plans, resource visibility, schedules, risk and issue logs, change control, approvals, status reporting, operational transition, and delivery accountability. • Worked with project managers, technology specialists, business stakeholders, and senior management to identify risks, resolve delivery issues, prioritize requirements, escalate concerns, and support technology-project decisions. • Led organizational change and release governance by assessing business and operational impacts, coordinating implementation stakeholders, controlling production changes, and supporting successful transition of new systems and processes into operations. • Developed and reviewed process, system, service-management, information-security, QA, change/release, incident/problem, and operational documentation. • Led ISO 27001 certification and sustained governance across multiple certification cycles, coordinating control owners, risk assessments, documentation, remediation, external auditors, and management reporting. • Introduced and standardized SmartBear-based test automation and QA tracking, improving QA turnaround time by 45% while strengthening test management, release readiness, and defect visibility. • Prepared portfolio reports, management dashboards, governance documents, performance measures, recommendations, and executive presentation materials to support senior-management decisions.

5. Business Process & Training Department Head

   PJ Lhuillier, Inc.

   Mar 2004 to Nov 2009

   Philippines

   • Led enterprise business-process redesign, technology rollout, training, and organizational-readiness initiatives supporting more than 4,000 employees across geographically distributed branch and regional operations. • Conducted current-state process reviews, process mapping, documentation, gap analysis, and Kaizen/Lean workshops to identify inefficiencies and translate findings into redesigned processes and implementation recommendations. • Coordinated enterprise system implementations including HRIS Biometrics and iCLICK, covering business requirements, stakeholder alignment, implementation planning, communication, training, issue resolution, rollout, operational transition, and user adoption. • Designed and delivered Train-the-Trainer programs, implementation materials, and operating guidance supporting consistent adoption of new systems, processes, and procedures.

1. College of the Holy Spirit

   B.S., Mathematics with Computer Studies

   Manila, Philippines

2. University Canada West

   Master of Business Administration (MBA)

   Vancouver, BC

   2026

   Focus: Digital Transformation • Business Analytics • Strategic Management • Organizational Change • Business Decision Making

• ISO 27001 Lead Auditor

• Lean IT Foundation

• Certified Digital Marketing Associate