guest services manager

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Hotel, motel, resort. Tasks: Develop and implement policies and procedures for daily operations. Recruit and hire staff. Supervise staff. Conduct performance reviews. Negotiate with suppliers for the provision of materials and supplies. Arrange for and oversee maintenance activities. Enforce policies and procedures. Address customers' complaints or concerns. Assist clients/guests with special needs. Establish work schedules. Manage events. Organize and maintain inventory. Supervision: Staff in various areas of responsibility. Computer and technology knowledge: MS Word. MS Excel. MS Office. MS Outlook. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Team player. Accurate. Judgement. Organized. Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Flexible hours. Morning. Night. On call. Day. Weekend. Overtime available. Support for persons with disabilities: Offers mentorship, coaching and/or networking opportunities for persons with disabilities . Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Offers mentorship, coaching and/or networking opportunities for Veterans. Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Offers mentorship, coaching and/or networking opportunities for mature workers .

Identified from the job description. Confirm important requirements above.

• Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Combination of sitting
• standing
• walking Personal suitability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player Accu

Minimum education

College diploma

Apply by

Sep 2, 2026