Banquet Captain

Job summary

The Banquet Captain oversees service delivery during functions, ensuring banquet rooms are prepared and guest needs are met. They also supervise staff, manage meal requirements, and maintain high standards of cleanliness and safety.

Job details

POSITION SUMMARY Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Delta Hotels Fredericton takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] [[email protected]] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What you’ll do

The Banquet Captain oversees service delivery during functions, ensuring banquet rooms are prepared and guest needs are met. They also supervise staff, manage meal requirements, and maintain high standards of cleanliness and safety.

Requirements

Candidates must have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Quality assurance · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banquet operations
• Customer service
• Team leadership
• Event coordination
• Communication
• Staff supervision
• Safety compliance
• Quality assurance
• Conflict resolution
• Attention to detail
• Time management
• Professional etiquette
• Supervision
• Service Standards
• Cleanliness
• Confidentiality
• Safety Training
• Security Policies

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Banquet Captain
• Busser / Banquet Worker / Cafeteria Attendant
• Food Service Counter Attendants
• Dining Room and Cafeteria Attendants and Bartender Helpers