Senior Events Manager - Operations Support Resources

Job summary

Coordinates complex event documentation and operations to ensure high-level service from pre-event to post-event phases. Manages customer budgets, maximizes revenue through up-selling, and serves as the primary contact for event planners.

Job details

JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com [CanadaApplicationAccommodation@marriott.com] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

What you’ll do

Coordinates complex event documentation and operations to ensure high-level service from pre-event to post-event phases. Manages customer budgets, maximizes revenue through up-selling, and serves as the primary contact for event planners.

Requirements

Requires a high school diploma with 2 years of event management experience, or a 2-year degree in Hospitality or Business Administration. Must be able to handle operational challenges and manage group room blocks and meeting spaces.

Benefits

• Bonus Eligible

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event Management
• Operations Support
• Budget Management
• Revenue Maximization
• Customer Service
• Up-selling
• Stakeholder Coordination
• Problem Solving
• Forecasting
• Billing and Payments
• Client Relationship Management
• Meeting Space Management
• Site Inspection
• Guest Relations
• Hotel And Restaurant Management
• Event Operations
• Budgeting
• Billing
• Business Administration
• Event Planning
• Sales
• Marketing Strategies
• Operations
• Sales Process
• Upselling
• Profitability Management

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sales
• Marketing
• Operations Support Representative
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners

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