Account Representative

Job summary

As an Account Representative, you will ensure quality customer service for the complete client portfolio cycle. This includes negotiating and managing renewals and contract modifications in collaboration with an Account Executive.

Job details

Building a distinguished, inclusive culture recognized as an outstanding workplace does not happen overnight. It is the result of hard work, commitment, and dedication from distinguished individuals, which is our internal expertise. The best talent in the industry drives our efforts to provide a meaningful work environment and create a significant impact every day. Learn more about what makes us different and how you can make your mark as an Account Representative at Vézina Assurances Inc., a Marsh & McLennan Agency LLC company (hereinafter "MMA Vézina"). MMA Vézina is the regional office of Marsh ("MMA") in Canada and offers property and casualty insurance brokerage services as well as life insurance (group insurance and retirement). MMA is present across North America and combines personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan ("NYSE: MRSH"). Our regional office is located in Montreal on Pierre-De Coubertin Avenue, near the Olympic Stadium. A day in the life As an Account Representative within the Service Team, you will be responsible for ensuring quality customer service for the complete client portfolio cycle. To do this, you will participate notably in the negotiation and management of renewals as well as contract modifications. You will be responsible for going to market in collaboration with an Account Executive. You will prepare all updates to files, ensuring that each issued contract precisely corresponds to the negotiations made. Informing about market trends and opportunities will be essential to the success of your role. Our future colleague We would like to meet you if your professional background includes these qualifications and you have these skills: Have between five and ten years of experience in commercial-line damage insurance; Hold a commercial-lines damage insurance license issued by the Autorité des marchés financiers (AMF); Proficiency in English is required, as this position involves frequent contact with international clients and/or external partners, and being the primary contact for assigned clients and/or external partners, no other employee can communicate on their behalf; Proficient in Excel, Word, and Outlook. These additional qualifications and skills are a plus, but are not mandatory to apply: Having completed a DCS or AEC in insurance and financial services; Proficiency with the EPIC software; Holding a license in other Canadian provinces; Knowledge of other Microsoft Office 365 tools. Valuable Benefits We value and respect the impact our colleagues have every day, both at work and outside of work. Our organizational culture promotes the well-being of our colleagues through robust benefits programs and resources, professional development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Access to sick leave and family obligation leave Group insurance including an employee assistance program, telemedicine, and a health and wellness account Reimbursement for professional training expenses Hybrid work and a 35-hour work week Donation matching program for non-profit organizations and a paid volunteer day Simplified Pension Plan Opportunities to purchase shares in Marsh McLennan (“NYSE: MMC”) Who You Are Is Who We Are We promote an environment that values a dynamic and inclusive culture. We are constantly looking for colleagues with a strong work ethic and the ambition to make an impact. To learn more about a career at MMA Vézina, visit our website and our LinkedIn page. #MMACAN

What you’ll do

As an Account Representative, you will ensure quality customer service for the complete client portfolio cycle. This includes negotiating and managing renewals and contract modifications in collaboration with an Account Executive.

Requirements

Candidates should have 5 to 10 years of experience in commercial-line damage insurance and hold a commercial-lines damage insurance license from the AMF. Proficiency in English and skills in Excel, Word, and Outlook are required.

Benefits

• Sick Leave
• Family Obligation Leave
• Group Insurance
• Employee Assistance Program
• Telemedicine
• Health and Wellness Account
• Reimbursement for Professional Training Expenses
• Hybrid Work
• Donation Matching Program
• Paid Volunteer Day
• Simplified Pension Plan
• Opportunities to Purchase Shares

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial-Line Damage Insurance
• Customer Service
• Negotiation
• Contract Management
• Market Trends Analysis
• Excel
• Word
• Outlook
• EPIC Software
• Microsoft Office 365

Job areas

• Sales
• Customer Service & Support
• Finance & Accounting

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