Guest Sales and Service Consultant

Job summary

Respond to warm inbound inquiries, explain massage services and memberships, and guide guests toward ongoing care while closing membership sales. Answer phones, follow sales processes, and track conversion results against performance metrics.

Job details

Responsive recruiter Replies within 24 hours Benefits Bonus based on performance Competitive salary Employee discounts Flexible schedule Free food & snacks Health insurance Opportunity for advancement Training & development Tuition assistance Wellness resources Front Desk Sales Consultant (This Is a Sales Role — Read Before Applying) Massage Heights Ingersoll is hiring a Front Desk Sales Consultant. This is not a receptionist role. If you don’t like selling, this will not be a good fit. We are looking for someone who is comfortable guiding conversations, handling objections, and closing memberships — both on the phone and in person. The Reality of the Role (No Sugarcoating:) You will be expected to sell memberships You will be measured on conversion rates You will receive coaching and feedback This is a performance-based role, not an admin position If that excites you, keep reading. If that makes you uncomfortable, please do not apply. Compensation Starting pay: $15/hour $20 commission per membership sold Hourly increases based on performance: 18% conversion → $16/hour 25%+ conversion → $17/hour Strong performers earn $45k–$50k+ Free massage every month This role rewards people who can convert — not people who just “show up.” Schedule 20–40 hours per week available Full-time and part-time options Evenings and weekends required Shifts fall within: Mon–Fri: 9am–9pm Sat: 9am–7pm Sun: 10am–6pm Schedules are predictable and posted in advance. What You’ll Be Doing Handling warm inbound inquiries (no cold calls) Explaining services and memberships clearly and confidently Guiding guests toward consistent care Closing memberships and tracking results Answering phones with confidence and energy Following sales processes and conversion metrics Who Is a Good Fit This role is a strong fit if you have experience in: Restaurant or hospitality service (servers do very well here) Retail or membership sales Guest-facing roles where persuasion matters You Should Be Comfortable Talking on the phone Asking for the sale Being coached Being accountable to numbers Who Will NOT Be a Good Fit Someone looking for a quiet front desk job Someone who dislikes sales or performance metrics Someone who wants admin-only responsibilities Someone uncomfortable with feedback or coaching Perks & Benefits Paid training Employee discounts Complimentary monthly massage Opportunity to grow within a broader wellness business ecosystem Final Note We are not looking for “everyone.” We are looking for someone who wants to perform, grow, and be rewarded for results. If that sounds like you, apply! Compensation: $45,000.00 - $50,000.00 per year At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights

What you’ll do

Respond to warm inbound inquiries, explain massage services and memberships, and guide guests toward ongoing care while closing membership sales. Answer phones, follow sales processes, and track conversion results against performance metrics.

Requirements

Applicants should be comfortable selling memberships, handling objections, asking for the sale, speaking confidently on the phone, and being coached and measured against sales results. Experience in hospitality, restaurant service, retail or other guest-facing sales roles is a strong fit; no specific education requirement is stated.

Benefits

• Performance-Based Bonus
• Competitive Salary
• Employee Discounts
• Flexible Schedule
• Free Food And Snacks
• Health Insurance
• Advancement Opportunities
• Training And Development
• Tuition Assistance
• Wellness Resources
• Paid Training
• Complimentary Monthly Massage

Listed skills

• Objection Handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Membership Sales
• Sales Conversion
• Objection Handling
• Closing Sales
• Phone Communication
• Guest Service
• Explaining Services
• Sales Process Adherence
• Performance Tracking
• Accountability
• Coaching Responsiveness
• Hospitality
• Retail Sales

Job areas

• Sales
• Customer Service & Support
• Hospitality
• Healthcare