Guest Services Associate

Job summary

The Guest Services Associate is responsible for managing guest check-ins, checkouts, and handling inquiries or complaints with professional solutions. They must also maintain workspace cleanliness and coordinate with housekeeping and maintenance departments to ensure seamless property operations.

Job details

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders. NEW OPPORTUNITY: GUEST SERVICES ASSOCIATE Courtyard and Residence Inn by Marriott, Calgary South The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. RESPONSIBILITIES: Perform check-ins and checkouts, paying special attention to accuracy and detail Ensure each guest has received exceptional service Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing Maintain cleanliness of workspace Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash QUALIFICATIONS: Experience Required 1-2 years of experience in a customer service-oriented role Previous hospitality experience an asset Familiar with general office equipment such as photocopiers, scanners etc. Mission Critical Competencies Ability to demonstrate being a team player Excellent communication and interpersonal skills A fun, positive attitude with a sense of humour Desired Education A High School Diploma or GED required WORKING CONDITIONS: May be required to work early morning, late evening and weekend shifts Fun work environment, committed to realizing all of our core Pillars MASTERBUILT OFFERS: A compensation package that provides incentives and rewards performance A flexible benefits package that supports various personal/family situations and work environments A rewarding corporate culture that fosters a positive team and family spirit A cooperative management team that is strategic and forward thinking A fast paced environment with opportunities for advancement TO APPLY: Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1003. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

What you’ll do

The Guest Services Associate is responsible for managing guest check-ins, checkouts, and handling inquiries or complaints with professional solutions. They must also maintain workspace cleanliness and coordinate with housekeeping and maintenance departments to ensure seamless property operations.

Requirements

Candidates must have 1-2 years of experience in a customer service-oriented role and possess a High School Diploma or GED. Excellent communication skills and the ability to work flexible shifts, including mornings, evenings, and weekends, are required.

Benefits

• Incentive compensation package • Flexible benefits package • Rewarding corporate culture

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Data entry · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Problem solving
• Data entry
• Accounting
• Front desk operations
• Switchboard operation
• Detail oriented
• Teamwork
• Hospitality management
• Office Equipment
• Calculators
• Professionalism
• Positivity
• Computer Reservations Systems
• Management
• Decision Making
• Housekeeping
• Cleanliness
• Customer Service
• Impact Assessment
• Interpersonal Communications
• Labor Economics
• Operations
• Telephone Skills
• Restaurant Operation
• Switchboard Operator

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Associate
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks