Lounge Associate

Job summary

The Lounge Associate is responsible for meal preparation, food handling, and providing high-quality service to lounge guests. They must also manage inventory, maintain kitchen cleanliness, and handle customer transactions accurately.

Job details

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders. Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data). Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace. NEW OPPORTUNITY: LOUNGE ASSOCIATE Microtel Inn & Suites by Wyndham Lloydminster, SK Reporting to the Guest Services Manager or their designate, the Lounge Associate will be responsible for assisting with meal preparation, food handling and service to lounge guests. They will ensure guest satisfaction, quality assurance standards and guest security and safety. This is a part-time position that requires availability to work early mornings, late evenings and weekends. RESPONSIBILITIES: Meal Preparation and Food Handling Use manual and electrical appliances to clean, peel, slice and trim food items Stock refrigerators and salad bars Prepare, heat and finish simple food items Portion and wrap food items Package take-out food items Keep records of the quantities of food used Receive, unpack, and store supplies in refrigerators, freezers, cupboards and other storage areas. Maintain inventory of non-alcoholic and alcoholic beverage in the lounge Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances, and equipment Maintain cleanliness of work area, including proper waste disposal Service Take customers' orders Serve customers’ tables Serve alcohol beverages in accordance to municipal and/or provincial liquor guidelines Purchase Transactions Verify cash float count at beginning of each shift Remit all transactions according to payment type At end of shift, assist in reconciliation of all transactions with Front Desk department QUALIFICATIONS: Experience Required 1-2 years of experience in a customer service-oriented role Previous food service and/or serving experience an asset Must be of provincial legal age to serve alcoholic beverages Has obtained provincial certification to serve alcoholic beverages or willing to undergo training and obtain certification Has obtained Food Safety certification as required by provincial legislation or willing to undergo training and obtain certification Mission Critical Competencies Ability to demonstrate being a team player Excellent communication and interpersonal skills A fun, positive attitude with a sense of humour Desired Education A High School Diploma or GED required MASTERBUILT OFFERS: A compensation package that provides incentives and rewards performance A flexible benefits package that supports various personal/family situations and work environments A rewarding corporate culture that fosters a positive team and family spirit A cooperative management team that is strategic and forward thinking A fast paced environment with opportunities for advancement WORKING CONDITIONS: Must be of provincial legal age to serve alcoholic beverages Must undergo training and obtain certification to serve alcoholic beverages May be required to lift boxes at least 30 lbs. May be required to perform repetitive tasks May be physically demanding, including standing for extended periods May be required to work weekend shifts, early mornings or late evenings TO APPLY: Please apply online at https://masterbuilthotels.bamboohr.com/careers/1002. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

What you’ll do

The Lounge Associate is responsible for meal preparation, food handling, and providing high-quality service to lounge guests. They must also manage inventory, maintain kitchen cleanliness, and handle customer transactions accurately.

Requirements

Candidates must have 1-2 years of customer service experience and be of legal age to serve alcohol. Possession of or willingness to obtain provincial serving and food safety certifications is required.

Benefits

• Incentives • Performance rewards • Flexible benefits package • Corporate culture

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Food preparation · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food preparation
• Food handling
• Customer service
• Serving alcohol
• Inventory management
• Sanitization
• Cash handling
• Transaction reconciliation
• Teamwork
• Communication
• Interpersonal skills
• Meal Planning And Preparation
• Food Safety Certification
• Record Keeping
• Positivity
• Reconciliation
• Management
• Cleanliness
• Customer Service
• Food Services
• Food Safety And Sanitation
• Impact Assessment
• Waste Management
• Interpersonal Communications
• Inventory Management
• Labor Economics
• Legislation
• Market Penetration
• Quality Assurance

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Lounge Manager
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers