Night Auditor

Job summary

The Night Auditor is responsible for managing front desk operations, including check-ins, check-outs, and guest requests during overnight shifts. They must also perform end-of-day accounting transactions, balance reports, and ensure the property's cleanliness and service standards are maintained.

Job details

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders. Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data). Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace. NEW OPPORTUNITY: NIGHT AUDITOR Microtel Inn & Suites by Wyndham Kitimat, BC The Night Auditor will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings and weekends. The successful candidate must be able to work overnight shifts. RESPONSIBILITIES: Perform check-ins and checkouts, paying special attention to accuracy and detail Ensure each guest has received exceptional service Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing Balance end of day transactions in PMS with POS Prepare daily reports for onsite managers and head office Maintain cleanliness of workspace Ensure full completion of all duties, providing a smooth transition between shifts through effective teamwork QUALIFICATIONS: Experience Required 1-2 years of experience in a customer service-oriented role Previous hospitality experience an asset Proficiency with Microsoft Office programs such as Word and Excel Familiar with general office equipment such as photocopiers, scanners etc. Mission Critical Competencies Ability to troubleshoot, strong problem-solving skills Ability to work independently or under minimal supervision Ability to demonstrate being a team player Excellent customer service and interpersonal skills A fun, positive attitude with a sense of humour Desired Education A High School Diploma or GED required WORKING CONDITIONS: Must be able to work overnight shifts Fun work environment, committed to realizing all of our Core Pillars MASTERBUILT OFFERS: A compensation package that provides incentives and rewards performance A flexible benefits package that supports various personal/family situations and work environments A rewarding corporate culture that fosters a positive team and family spirit A cooperative management team that is strategic and forward thinking A fast-paced environment with opportunities for advancement TO APPLY: Please apply online at https://masterbuilthotels.bamboohr.com/careers/1004. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

What you’ll do

The Night Auditor is responsible for managing front desk operations, including check-ins, check-outs, and guest requests during overnight shifts. They must also perform end-of-day accounting transactions, balance reports, and ensure the property's cleanliness and service standards are maintained.

Requirements

Candidates must have 1-2 years of experience in a customer service-oriented role and possess proficiency in Microsoft Office programs. A High School Diploma or GED is required, along with the ability to work overnight shifts and demonstrate strong problem-solving skills.

Benefits

• Incentives • Flexible benefits package • Opportunities for advancement

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem-solving
• Troubleshooting
• Data analysis
• Accounting
• Microsoft Office
• Word
• Excel
• Front desk operations
• Interpersonal skills
• Teamwork
• Communication
• Office Equipment
• Calculators
• Professionalism
• Positivity
• Auditing
• Computer Reservations Systems
• Management
• Decision Making
• Cleanliness
• Customer Service
• Impact Assessment
• Interpersonal Communications
• Problem Solving
• Labor Economics
• Market Penetration
• Telephone Skills
• Restaurant Operation
• Troubleshooting (Problem Solving)
• Switchboard Operator

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks