Laser Field Service Technician

MC Machinery Systems, Inc. Job Title: Laser Field Service Technician As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Mitsubishi Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians typically stay in a hotel nearby the customers facility Monday through Friday. Travel is primarily throughout the US, but can be international in some cases as well. Our services are provided on-site at our customer’s facilities and via telephone if the situation permits. We train the right people for a successful career in the machinery industry and pride ourselves on customer retention. ESSENTIAL RESPONSIBILITIES: * Travel to customer locations to diagnose complex technical problems and perform on-site repair * Examine machines mechanically and electrically in order to perform repairs by dismantling machines and rebuilding as needed * Diagnose technical problems and troubleshoot via telephone * Communicate professionally and effectively with customers * Effectively interpret schematics and block diagrams to analyze and troubleshoot problems * Document in detail product problems and resolutions * Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Working knowledge of machining and manufacturing processes * Ability to use basic hand-tools * Ability to operate a computer with windows operating systems * Excellent oral and written communications skills * Able to be comfortable working with heights * Valid Driver’s License EDUCATION AND EXPERIENCE: * Associates or technical degree preferred * Experience with electrical Measurement and inspection techniques (voltmeter, oscilloscope, and other measuring equipment) * Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems) * Experience in Mechanical measurement and inspection techniques (indicators, micrometers, gage blocks and optical comparator. Laser Interferometer and ball bar a plus) WORKING CONDITIONS: Job operates mainly indoors, but may be exposed to changing weather conditions, such as extreme hot or cold, rain, sun, wind, etc. This job also works near moving mechanical parts and the noise level is moderate to loud. This position generally has a lot of driving and overtime work. Ability to operate a motor vehicle and possession of a valid driver’s license is required. PHYSICAL REQUIREMENTS: This job requires very frequent bending at the waist, twisting of the upper body, standing, speaking and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding and crouching. Requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds and occasional lifting and carrying of 21-50 or more pounds. Also requires constant pushing and pulling of 1-50 pounds and infrequent pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Good visual and color acuity are a must to perform this type of job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Travel to customer facilities to diagnose and perform complex mechanical and electrical repairs on machinery. Provide technical support via telephone and document all product problems and resolutions.

Requires an associate or technical degree and experience with electrical and mechanical measurement techniques. Candidates must be comfortable working at heights and possess a valid driver's license.

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Mechanical repair
• Electrical repair
• Schematic interpretation
• Customer communication
• Voltmeter
• Oscilloscope
• Micrometers
• Ball screws
• Bearings
• Gearing
• Technical documentation
• Hand tools
• Windows operating systems
• Hand Tools
• Motor Vehicle Operation
• Valid Driver's License
• Customer Communications Management
• Customer Retention
• Electrical Measurements
• Field Service Management
• Mechanical Advantage
• Lasers
• Machining
• Machinery
• Manufacturing Processes
• Micrometer
• Optical Comparator
• Troubleshooting (Problem Solving)
• Writing
• Indicators (Measuring Device)

• Engineering
• Manufacturing
• Trades
• Customer Service & Support
• Printer Field Service Technician
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week