Director, Broker Channel Development, BIE

Job summary

The Director of Broker Channel Development is responsible for advancing MCAP’s broker channel strategy by developing initiatives that improve sales effectiveness and market position. This role acts as a strategic contributor, working cross-functionally to translate data and intelligence into practical business cases and platform enhancements.

Job details

Director, Broker Channel Development, BIE MCAP at a Glance Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment. The Role The Director of Broker Channel Development is accountable for advancing MCAP’s broker channel strategy across Single Family brands by developing and executing initiatives that strengthen MCAP’s market position, improve sales effectiveness, enhance the broker experience, and support profitable growth. The role acts as a strategic contributor within Broker Intelligence & Engagement, translating data and sales intelligence into practical channel strategies, business cases, programs, communications, and platform enhancements. This role works cross-functionally with Sales, Marketing, Product, Operations, IT, Credit, Underwriting, Compliance, and other internal partners to bring broker-channel priorities from concept through implementation. The position does not have direct people-management responsibility; however, it is expected to provide senior-level influence, direction, governance, and subject-matter leadership across initiatives that impact brokers, sales teams, business processes, broker-facing platforms, and channel performance. Broker Channel Strategy and Growth Identify opportunities and lead the development and ongoing evolution of MCAP’s broker channel strategy across Single Family brands, ensuring alignment with enterprise growth objectives, product priorities, and multi-brand positioning. Champion direction for broker engagement, channel optimization, and value proposition development, with accountability for driving measurable improvements in market share, broker relationships, and profitable volume growth. Proactively identify and prioritize strategic growth opportunities across the broker channel, leveraging market intelligence, competitive insights, and internal performance data to inform long-term direction and investment decisions. Special Projects and Emerging Business Needs Lead special projects and targeted initiatives that address changing internal priorities, broker channel requirements, market conditions, competitive pressures, regulatory considerations, and evolving business needs. Define project objectives, coordinate cross-functional input, assess impacts, develop recommendations, and support timely execution of solutions that strengthen MCAP’s broker channel effectiveness and responsiveness. Provide leadership across cross-functional teams to assess business impacts, define strategic options, and drive decision-making on priority initiatives, ensuring timely and effective execution. Anticipate emerging risks and opportunities within the broker channel and proactively initiate strategic responses that enhance organizational agility, resilience, and market positioning. Channel Intelligence, Analytics and Performance Insights Use broker, market, competitive, sales, and program performance data to identify trends, risks, gaps, and growth opportunities. Define reporting requirements, interpret performance results, develop recommendations, and provide senior stakeholders with insights that support strategic planning, channel prioritization, and management decision-making. Business Case Development and Initiative Execution Translate strategic opportunities into well-defined business cases, recommendations, implementation plans, and performance measures. Coordinate input from impacted business units, assess financial and non-financial benefits, identify risks and mitigants, and support the progression of approved initiatives from concept through launch and post-implementation evaluation. Broker Platforms, Processes and Cross-Functional Leadership Represent broker channel needs in platform, process, CRM, portal, reporting, and enterprise initiatives Provide senior-level direction to cross-functional partners, ensure broker and sales requirements are understood, identify process improvement opportunities, and support scalable, compliant, and efficient execution across MCAP’s broker ecosystem. Drive continuous improvement and transformation of broker channel processes and platforms, ensuring efficiency, compliance, and a differentiated broker experience that supports long-term growth. What You Bring To The Team Broad and practical knowledge of the Canadian mortgage broker channel, mortgage lending, broker relationships, sales enablement, and multi-brand channel execution. Experience translating market, broker, sales, and performance insights into business recommendations, programs, communications, and execution plans. Experience leading complex cross-functional initiatives from concept through implementation in a matrix environment. Experience working with senior stakeholders, external partners, brokers, sales teams, and business units to influence outcomes and resolve business issues. Demonstrated ability to develop business cases, evaluate performance, manage risks, and recommend actions that support profitable growth and channel effectiveness. Strong strategic thinking and business judgment, with the ability to connect market trends, broker feedback, sales performance, and MCAP priorities into actionable plans. Advanced analytical skills, including the ability to interpret sales, broker, program, and market data and convert insights into recommendations, reporting, and performance measures. Strong cross-functional leadership, stakeholder management, negotiation, facilitation, and influencing skills in a matrix environment. Strong written and verbal communication skills, including executive-level recommendations, business cases, presentations, and implementation updates. Strong planning, project execution, prioritization, and risk management skills, with the ability to manage multiple initiatives and competing deadlines. Proficiency with Microsoft Office tools, reporting and dashboard outputs, CRM concepts. Results-oriented, collaborative, resourceful, and able to operate with sound judgment, discretion, and accountability in a senior individual-contributor capacity. College or university degree in business, finance, engineering, or a related discipline, or equivalent business experience. If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you! Be A Part Of Something Great MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada. Position #: req2254 Employment Status: Permanent Full Time Location: Toronto; Ontario Number Of Openings: 1 Department: Residential Internal Job Title: Director, Broker Channel Development Salary Range: $108,000 - $136,000 The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.

What you’ll do

The Director of Broker Channel Development is responsible for advancing MCAP’s broker channel strategy by developing initiatives that improve sales effectiveness and market position. This role acts as a strategic contributor, working cross-functionally to translate data and intelligence into practical business cases and platform enhancements.

Requirements

Candidates should possess broad knowledge of the Canadian mortgage broker channel and experience leading complex cross-functional initiatives in a matrix environment. A degree in business, finance, engineering, or equivalent experience is required, along with strong analytical and stakeholder management skills.

Benefits

• Competitive total rewards • Continuous learning and development • Formal and informal training

Listed skills

• Data analysis · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Broker channel strategy
• Mortgage lending
• Sales enablement
• Business case development
• Strategic planning
• Cross-functional leadership
• Stakeholder management
• Data analysis
• Performance metrics
• Project management
• Risk management
• CRM
• Market intelligence
• Communication
• Negotiation
• Facilitation
• Residential Construction
• Commercial Real Estate
• Brand Positioning
• Influencing Skills
• Resourcefulness
• Continuous Development
• Emerging Risk
• Influencing Without Authority
• Credit Underwriting
• People Management
• Accountability
• Project Implementation
• Advanced Analytics
• Resilience
• Planning
• Market Positioning
• Sales Enablement
• Customer Relationship Management
• Construction
• Business Case
• Corporate Finance
• Management
• Business Process
• Strategic Planning
• Decision Making
• Competitive Sales
• Mortgage Loans
• Continuous Improvement Process
• Performance Management
• Finance
• Sales
• Governance
• Leadership
• Marketing

Job areas

• Management & Leadership
• Finance & Accounting
• Sales
• Data & Analytics
• Consulting
• Director of Channel Development
• Channel Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products