Guest Experience Advisor
On-site · Richmond
Engage with guests, addressing inquiries and resolving issues while promoting a positive experience. Handle feedback through various channels and ensure a welcoming environment.
MU
McArthurGlen UK Ltd
Verified Job SourceTo create the finest retail experiences.
London
Retail
501–1,000 people
About
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe by the Kaempfer Partners in 1993. The pioneer of designer outlet retailing in Europe, McArthurGlen has since developed 600,000 sq m of retail space. The company currently manages 21 designer outlets in 8 countries: Austria, Canada, France, Germany, Italy, the Netherlands, Spain and the UK delivering total portfolio revenues of 5.5 billion euros a year. The centres are home to the most sought-after luxury and premium brands, and offer 90 million fashion-loving customers year-round savings in vibrant, open-air shopping environments. In 2013, McArthurGlen became a joint venture between the Kaempfer Partners and Simon Property Group Co. (NYSE SPG), a global leader in the ownership of premier shopping, dining, entertainment and mixed-use destinations.
Open positions
Guest Experience Advisor
On-site · Richmond
Actively engage with guests to resolve inquiries and provide a positive experience while promoting products and services. Handle administrative tasks and manage feedback across face-to-face, email, and social media channels.