Residential Manager

Job summary

The resident manager acts as the primary point of contact for tenants and prospective applicants while overseeing daily site administration and rent collection. They are also responsible for the physical maintenance, cleaning, and security of the apartment complex and its grounds.

Job details

Purpose and Scope: We are currently seeking a part-time resident manager for one medium-size multi-family apartment complex in Winnipeg, Manitoba. This position is based on 30 hours per week including some flex evening and weekend time as needed. Responsibilities: · Be our first point of contact for all prospective applicants and existing tenants of the property · Field inquiries via telephone, email, and other means of contact, showing units, taking applications and deposits · Inspecting suites when tenants move in and out and processing move in/out documentation · Routine site administration using Microsoft 365: Outlook, Word, Excel, Teams, OneDrive, Yardi, and other site-specific programs · Collecting rent, including arrears, processing payments, and serving eviction notices as directed by head office · Administration of site security and key systems · Delivering of notices and tenant correspondence · Delivery of monthly renewals, and regular follow-up afterwards to assist with turnover tracking and re-marketing · Daily walk-through of the building, grounds and property · Communicate with head office when additional support is needed from outside maintenance or contractors. · Daily inspections and cleaning of common areas including hallways, elevators, stairwells, mechanical rooms, front vestibule, garbage room, and surrounding grounds. · Snow clearing from sidewalk areas throughout the property · Landscaping/parking lot maintenance including garbage clean up, light landscaping · Available for 24 hour emergency on-call Qualifications: · High School Diploma or equivalent · Proven customer service experience · Must provide a clean criminal record check · Previous resident manager or maintenance experience would be considered an asset · Strong communication skills, both oral and written · Ability to develop and sustain cooperative working relationships; team player · Effective time management, able to work under pressure and meet tight deadlines · Intermediate skills in Excel, Word, and other Microsoft Office programs · Must be bondable; able to pass a background security check

What you’ll do

The resident manager acts as the primary point of contact for tenants and prospective applicants while overseeing daily site administration and rent collection. They are also responsible for the physical maintenance, cleaning, and security of the apartment complex and its grounds.

Requirements

Candidates must possess a high school diploma and proven customer service experience, with previous resident management or maintenance experience considered an asset. Applicants must be bondable, able to pass a criminal record check, and proficient in Microsoft Office programs.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft 365 · Preferred
• Teams · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• OneDrive · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Property management
• Microsoft 365
• Outlook
• Word
• Excel
• Teams
• OneDrive
• Yardi
• Rent collection
• Site administration
• Building maintenance
• Communication skills
• Time management
• Conflict resolution
• Yardi (Property Management Software)
• Microsoft Teams
• Microsoft Excel
• Deposit Accounts
• Customer Service
• Communication
• Marketing
• Landscaping
• Microsoft Outlook
• Microsoft Office
• Site Security
• Time Management

Job areas

• Administrative
• Management & Leadership
• Customer Service & Support
• Trades
• Security & Safety
• Residential Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers