Service Representative

Job summary

The Service Representative performs duties related to admissions, registration, and student accounts while providing information on university programs and policies. They process applications, maintain records, resolve student account issues, and assist with administrative tasks like transcript requests and ID card production.

Job details

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar). Position Summary: Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems. Major Duties and Responsibilities: Provides general and detailed information concerning University programs and policies. Informs others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications. Processes documents related to admissions, registration and placement tests. Assesses eligibility according to established guidelines. Prepares acknowledgement and decision letters. Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons. Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system. Provides assistance in completing various forms. Initiates others in unit activities. Follows up as appropriate. Receives and follows up on matters related to student account fee payments. - Processes requests for transcripts and letter of attestation. Produces ID cards and Health Cards. The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description. Other Qualifying Skills and/or Abilities: Demonstrated client-focus and service-oriented. Demonstrated ability to work in a PC environment using word-processing, spreadsheets, databases, e-mail and the internet. Knowledge of Minerva. Demonstrated organizational skills and ability to multi-task, prioritize, meet deadlines and solve problems in area of responsibility. Attention to detail. Demonstrated ability to clearly transmit and receive information. English and French, spoken, written and read. Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4. Minimum Education and Experience: DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies Hourly Salary: (MUNACA Level F) $29.42 - $36.46 Hours per Week: 33.75 (Full time) Supervisor: Student Success Centre Manager Position End Date (If applicable): Deadline to Apply: 2026-10-25 McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

What you’ll do

The Service Representative performs duties related to admissions, registration, and student accounts while providing information on university programs and policies. They process applications, maintain records, resolve student account issues, and assist with administrative tasks like transcript requests and ID card production.

Requirements

The position requires a DEP in Office Systems or Secretarial Studies and at least three years of related experience. Candidates must be proficient in English and French, possess strong organizational skills, and be comfortable working in a PC environment.

Listed skills

• Multi-Tasking · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred
• record keeping · Preferred
• Administrative Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client-focus
• Service-oriented
• Word-processing
• Spreadsheets
• Databases
• Minerva
• Organizational skills
• Multi-tasking
• Problem solving
• Attention to detail
• Communication
• Data entry
• Record keeping
• Administrative support
• Employment Equity
• Basic Internet Skills
• Organizational Skills
• Ability To Meet Deadlines
• Bilingual (French/English)
• Customer Service
• Information Systems
• Word Processing
• English Language
• Multitasking
• Detail Oriented

Job areas

• Administrative
• Education
• Customer Service & Support
• Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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