Digital Technology Specialist

Job summary

Manage the operational delivery and distribution of digital products while coordinating with channel partners and internal teams. Ensure accurate product setup, metadata implementation, and project schedule tracking to support institutional market growth.

Job details

Overview Build the Future At McGraw Hill, we create best-in-class, next-generation learning experiences that are used by millions of students and educators worldwide every day. We design intuitive and effective tools that maximize teachers’ time and students’ learning. And we do all of this in a supportive and collaborative environment where we work alongside brilliant colleagues, touch lives around the world, see the difference our hard work makes, and continue on our own paths of lifelong learning. How can you make an impact? As a Digital Technology Specialist, you will manage the operational delivery and distribution of McGraw Hill digital products in Canada, ensuring accurate product setup and availability across multiple channel partners. You will collaborate closely with channel partners, Sales, DICE, Marketing, and the Product team to support seamless digital product access for Canadian customers, while maintaining delivery infrastructure and driving continuous process improvements. This is a hybrid position (onsite at least one day a week in our Toronto office) open to applicants authorized to work for any employer within Canada. What You’ll Do: Lead and project manage operational partnerships with channel distributors. Own the end-to-end management process for all assigned institutions for McGraw Hill digital product formats in Canada, spanning multiple distribution channels to support courseware and eBook usage growth across adoption and institutional markets. Manage and coordinate the delivery of eBook content. Responsibilities include digital product setup for channel partners, as well as supporting Institutional, Institutional Pay, and Inclusive Access models. Configure and set up assigned Connect sites with Adaptive Learning Technology and Assessment Content, coordinating with vendors to ensure accurate formatting and delivery. Maintain project schedule tracking in Smartsheet to monitor progress and meet deadlines. Ensure accurate implementation of metadata, product setup, and pricing details. Maintain effective tracking of digital content through organized planning, process documentation, and routine maintenance, while identifying opportunities for process improvements. Oversee vendor support for the resolution of Higher Education errata (Tier 2) through Salesforce.com or Jira tickets Generate accurate reporting as required What You Bring: 2+ years of project management experience, with a demonstrated ability to manage multiple priorities and projects simultaneously, meeting deadlines with strong time management and organizational skills. Detail-oriented with excellent oral, written, and interpersonal communication skills. Customer service experience preferred. Ability to work independently and collaboratively within cross-functional teams. Experience with change management and process improvement initiatives. Creative problem-solving skills with the ability to develop innovative solutions to complex issues. Experience with data analysis and reporting. Sound knowledge of digital technologies related to book production and digital delivery platforms for electronic products. Proficiency in Microsoft Office suite. Preferred Experience & Skills: Advanced proficiency in Microsoft Office, with emphasis on Excel, Word, and PowerPoint. Ability to quickly learn and adapt to new McGraw Hill technologies and digital tools. Experience with CRM software (Salesforce.com), project management tools (Smartsheet), and content or learning management systems. Familiarity with data archiving tools and AI-enabled platforms, digital content formats, web accessibility standards (WCAG), mobile content, and interactive learning environments. Working knowledge of web technologies such as HTML and XML sufficient to understand and communicate digital content requirements — coding experience not required. Comfortable working across multiple platforms and tools simultaneously, with a willingness to continuously build technical knowledge. Why work for us? The work you do at McGraw Hill will be work that matters. We are collectively building experiences that will help shape the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. The pay range for this position is between $53,000-$70,000 CAD annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. A full range of medical and/or other benefits will be provided, depending on the position offered. Click here to learn more about our benefit offerings McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 50929

What you’ll do

Manage the operational delivery and distribution of digital products while coordinating with channel partners and internal teams. Ensure accurate product setup, metadata implementation, and project schedule tracking to support institutional market growth.

Requirements

Requires at least 2 years of project management experience and proficiency in Microsoft Office and digital delivery platforms. Candidates must possess strong organizational skills, the ability to work cross-functionally, and familiarity with CRM or project management software.

Benefits

• Medical insurance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• HTML · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Jira · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Digital product delivery
• Process improvement
• Change management
• Data analysis
• Reporting
• Customer service
• Microsoft Office
• Salesforce
• Smartsheet
• Jira
• HTML
• XML
• Communication skills
• Problem-solving
• Time management

Job areas

• Education
• Technology
• Management & Leadership
• Customer Service & Support
• Data & Analytics