🌎Global Contact Center Outsourcing Simplified: Delivering Scalable CX Solutions with Award-Winning Talent & Technology
Iowa City, Iowa
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
Remote · Sydney, Nova Scotia, Canada
The Customer Service Agent will handle inbound and outbound customer inquiries, assist with service questions, and up-sell products and services. They are responsible for documenting customer claims, resolving issues, and maintaining professional communication standards.
Remote · Canada
Handle inbound and outbound customer contacts to resolve inquiries and provide support. Document customer claims accurately and up-sell products or services as required.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation of claims. Research information, answer inquiries using knowledge bases, and up-sell products while adhering to company policies.
Remote · Canada
Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation of claims. Research information, answer customer questions using provided knowledge bases, and escalate issues to management when necessary.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer service and sales inquiries in a professional and timely manner. Accurately document customer claims, resolve issues, and up-sell products while adhering to company policies and scripts.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer service and sales inquiries while ensuring first call resolution. Accurately document customer claims and escalate complex issues to management as needed.
Remote · Canada
Handle inbound and outbound customer service and sales inquiries while maintaining professional communication. Accurately document customer interactions and resolve issues using company systems and knowledge bases.
Remote · Canada
Handle inbound and outbound customer contacts to provide service, resolve issues, and up-sell products. Accurately document customer interactions and claims while adhering to company policies and procedures.
Remote · Canada
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Document customer interactions accurately and resolve issues while adhering to company policies and scripts.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer information, resolve issues, and escalate complex problems to management as needed.
Remote · Sydney, Nova Scotia, Canada
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and provide information. Perform up-selling of products and services while maintaining accurate documentation in company systems.
Remote · Canada
Handle inbound and outbound customer contacts to resolve inquiries, process claims, and up-sell products. Maintain accurate documentation and escalate complex issues while adhering to company policies and training guidelines.
Remote · Sydney, Nova Scotia, Canada
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts by negotiating payment arrangements with customers. They are responsible for maintaining accurate records, meeting recovery goals, and adhering to ethical collection policies and procedures.
Remote · Sydney, Nova Scotia, Canada
The Collections Agent is responsible for making and receiving calls to resolve past-due accounts while negotiating payment arrangements with customers. They must maintain professional relationships, meet recovery goals, and adhere to all company policies and ethical recovery practices.
Remote · Canada
The Collections Agent will handle inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining accurate records, and adhering to company policies and ethical standards.
Remote · Canada
The Collections Representative will handle inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining professional relationships, and adhering to company policies and ethical recovery practices.
On-site · Canada
The role focuses on identifying and mitigating security risks associated with AI systems, machine learning platforms, and Generative AI applications. It involves conducting security assessments, monitoring for suspicious activity, and ensuring compliance with organizational and regulatory policies.
On-site · Canada
Oversee and optimize the infrastructure powering AI and machine learning environments, including GPU/CPU clusters and data pipelines. Ensure the security, scalability, and reliability of AI systems while collaborating with data scientists and developers for model deployment.
On-site · Canada
The AI Business Analyst bridges the gap between business needs and AI solutions by identifying opportunities for AI-driven performance improvements. They are responsible for gathering requirements, supporting solution design, and ensuring AI initiatives deliver measurable value.
On-site · Canada
Develop and optimize prompts to improve the performance and reliability of AI-powered systems and Large Language Models. Collaborate with technical and business teams to translate requirements into effective prompting strategies and maintain prompt libraries.
