Service Manager

Job summary

The Service Manager will oversee the repair and maintenance operations, including managing field service technicians and coordinators in BC and Alberta. They are responsible for the company's warranty program, technical support for sales, and departmental growth through strategic hiring.

Job details

Western Canada’s Largest Dealer-Owned purchasing group is growing again! WD Co-Auto is seeking a Service Manager to plan, organize, and direct the repair and maintenance of owner-supplied vehicle service equipment. This is a great opportunity to leave your mark on a growing Field Service Department. Location: * This is a permanent, full-time role is in-office in Edmonton or Calgary What You’ll Do: * Manage the Service Coordinator and Field Service Technicians in BC & Alberta including reporting on KPI's & Efficiency Rates * Own the Company's Warranty Program working with Vendors to ensure timely completion and invoicing * Provide Technical Support to Outside Sales Reps and elevated Customer Service on work completed by the Service Deparment * Hire new Service Technicians as needed for departmental growth and increased service Sales What You’ll Bring: * 5+ Years of Field Service Team Management and/or Supervision * Strong understanding of Field Service including workforce planning, cost, and people management * Exceptional Communication, Organization, and Time Management skills * Leadership & Learning mindset with a focus on growth and development * Current Drivers License and clean abstract * Experience working with Automotive Dealership (especially Fixed Operations) * Exposure to Automotive Service Equipment Why Join WD Co-Auto * Competitive Pay: an annual base salary depending on level of experience. * Amazing Benefits: Comprehensive benefits package, paid time off About WD Co-Auto WD Co-Auto is dedicated to helping automotive dealerships across Canada succeed, and we want you to be part of our journey. Start your career in a role where your potential matters and every day is an opportunity to make an impact.

What you’ll do

The Service Manager will oversee the repair and maintenance operations, including managing field service technicians and coordinators in BC and Alberta. They are responsible for the company's warranty program, technical support for sales, and departmental growth through strategic hiring.

Requirements

Candidates must have at least 5 years of experience in field service team management and a strong understanding of workforce planning and cost management. Exceptional communication, organizational skills, and a valid driver's license are required for this role.

Benefits

• Competitive Base Salary
• Profitability Bonus
• Professional Development
• Extended Health Benefits
• Dental Benefits
• Vision Benefits
• Long Term Disability

Listed skills

• Time management · Preferred
• Organization · Preferred
• Leadership · Preferred
• Communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Field Service Management
• Workforce Planning
• People Management
• Cost Management
• Communication
• Organization
• Time Management
• Leadership
• Technical Support
• Warranty Program Management
• KPI Reporting
• Hiring
• Outside Sales
• Learning Mindset
• Valid Driver's License
• Automotive Services
• Customer Service
• Sales
• Invoicing
• Key Performance Indicators (KPIs)
• Operations
• Team Management

Job areas

• Management & Leadership
• Customer Service & Support
• Trades
• Sales
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

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