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- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- College diploma
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
Provide Tier 2 deskside technical support for hardware, software, and peripherals to all company staff. Manage incidents and service requests via corporate tools while maintaining technical documentation and system stability.
Job details
Provide Tier 2 deskside technical support for hardware, software, and peripherals to all company staff. Manage incidents and service requests via corporate tools while maintaining technical documentation and system stability. Requires a diploma or degree in a related field and at least one year of experience in a help desk or deskside support environment. Candidates must be able to obtain Reliability Status security clearance and pass the Controlled Goods Program assessment.
What you’ll do
Provide Tier 2 deskside technical support for hardware, software, and peripherals to all company staff. Manage incidents and service requests via corporate tools while maintaining technical documentation and system stability.
Requirements
Requires a diploma or degree in a related field and at least one year of experience in a help desk or deskside support environment. Candidates must be able to obtain Reliability Status security clearance and pass the Controlled Goods Program assessment.
Benefits
- Health Care Plans
- Supplemental And Flexible Drug Plans
- Dental Benefits
- Vision Benefits
- Disability Income Protection
- Life Insurance
- Group Retirement Savings Plans
- Employee Assistance Program
Listed skills
- Network Troubleshooting · Preferred
- Customer service · Preferred
- Incident Management · Preferred
- Active Directory · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Tier 2 Technical Support
- Windows 11
- Active Directory
- SCCM
- Office M365 Administration
- Dell Hardware Troubleshooting
- Incident Management
- Service Request Management
- Hardware Installation
- End User Documentation
- Network Troubleshooting
- Server Troubleshooting
- Mobile Device Support
- Customer Service
- Analytical Problem Solving
- Technical Testing
Job areas
- Technology
- Customer Service & Support
- Engineering
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