Receptionist/Clinic Flow Coordinator (Perm)

Job summary

The role involves facilitating patient flow through the clinic, managing check-in and check-out procedures, and providing exceptional customer service. Additionally, the coordinator will support physicians and administrative staff to ensure efficient clinic operations.

Job details

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. The Opportunity: Medcan is recruiting for a full time Front Desk Associate / Clinic Flow Coordinator at our Markham location! The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Care clinic as well as coordinating with other clinic staff to ensure exceptional delivery of service. Our Markham clinic will be located at 600 Cochrane Drive. The successful candidate will complete an initial two-week training program at our downtown Toronto location (150 York Street) and may be required to attend occasional training sessions there thereafter. This is a full-time permanent position scheduled between Monday - Saturday during clinic hours of 8:30am - 5pm. What You'll Do: * Welcoming and greeting clients, guiding clients throughout their visit, and checking clients in and out of their appointments. * Processing payments for appointments and products. * Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery. * Ensure clients receive maximum value time during their visit. * Providing exemplary and engaging customer service. * Interact with Clients by using discretion, professionalism, and accuracy. * Escorting patients to and from treatment rooms and waiting areas. * Making reminder appointment calls to clients. * Providing Coffee and Beverages to Clients in the lounge. * Constantly maintaining the lounge and attending to clients. * Managing wait times with clients and updating them with accurate information regarding their appointments. * Open and close procedures including next-day preparation. * Responding to all client issues and inquiries. * Foster client/clinic loyalty by creating memorable experiences. * Problem-solving in a fast-paced environment. * Ensure compliance with all service metrics. * Respond to client issues and inquiries. * Administrative and Physician support as required What You'll Need: * Availability for weekdays Monday to Friday shifts * Availability for Saturday shifts * Prior experience in a similar role. * Four Star Hotel or luxury spa experience is an asset. * 2 years of healthcare experience is an asset. * Education in health or a related discipline is an asset. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Intermediate level skills in MS Office. * Exceptional customer service skills. * Ability to multitask. * Ability to work well in a team environment. * Ability to foster relationships with other teams and practitioners. * Fluency in Mandarin and/or Cantonese is required. Position Pay Range $47,831.00 - $65,767.25 CAD annually Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. Notice to Candidates: Recruitment Fraud Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains. If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [email protected] to verify the legitimacy of the communication. Diversity, Equity and Accessibility: Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation. AI Use Disclosure – Opportunities at Medcan Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected] [[email protected]?subject=Job%20Posting%20Inquiry].

What you’ll do

The role involves facilitating patient flow through the clinic, managing check-in and check-out procedures, and providing exceptional customer service. Additionally, the coordinator will support physicians and administrative staff to ensure efficient clinic operations.

Requirements

Candidates should have prior experience in a similar role, with healthcare or luxury service experience considered an asset. Strong organizational, communication, and MS Office skills are required to succeed in this fast-paced environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Clinic flow coordination
• Administrative support
• Time management
• Organizational skills
• Communication
• Problem-solving
• Multitasking
• MS Office
• Patient interaction
• Payment processing
• Teamwork
• Professionalism
• Attention to detail
• Healthcare Industry Knowledge
• Energetic
• Organizational Skills
• Artificial Intelligence
• Customer Service
• Employment Contracts
• Problem Solving
• Market Value
• Time Management
• Coordinating
• Enthusiasm

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Receptionist Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers