Care Coordinator - 258621

Job summary

Coordinate introductory appointments, help members navigate care and available support, and provide personalized recommendations, education, and follow-up. Collaborate with providers and internal teams to address member needs, coordinate referrals, resolve concerns, and deliver a positive care experience.

Job details

Responsibilities Prioritizing tasks and managing a schedule of meeting members to conduct introductory video appointments Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately Navigating members’ networks to ensure access to care, and investigating available support Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member Providing education and resources related to program needs and following up with appropriate materials Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items Participating in cross functional projects and collaborating with other departments where needed Identifying referral needs and collaborating with providers Anticipating and addressing member’s social determinants of health needs Any other duties as assigned Required Skills A background in allied health, human services or healthcare 1-2+ years of direct patient care experience Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment Ability to remain flexible with changes and have a growth mindset Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes Experience achieving KPIs relevant to engagement, satisfaction and productivity Proficiency in navigating new technologies and systems as part of working on a remote team Preferred qualifications: Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk Schedule/Shift M-F, 8/9am-4:30/5:30pm EST (6am-2:30pm PST) Languages required French

What you’ll do

Coordinate introductory appointments, help members navigate care and available support, and provide personalized recommendations, education, and follow-up. Collaborate with providers and internal teams to address member needs, coordinate referrals, resolve concerns, and deliver a positive care experience.

Requirements

Requires a background in allied health, human services, or healthcare and 1–2 or more years of direct patient care experience. Candidates should have strong problem-solving and empathetic communication skills, be comfortable with remote work and new technologies, and be able to adapt to change and meet engagement, satisfaction, and productivity KPIs.

Listed skills

• Clinical care · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Care
• Care Coordination
• Customer Service
• Empathetic Communication
• Problem-Solving
• Member Engagement
• Healthcare Navigation
• Referral Coordination
• Social Determinants of Health
• Cross-Functional Collaboration
• Follow-Up
• Technology Proficiency
• Flexibility
• KPI Achievement

Job areas

• Healthcare
• Customer Service & Support
• Social Services