Pharmacy Assistant – Operations & Digital Experience

At Mednow, the Pharmacy Assistant is the heart of our operation. While we use world-class technology, it’s our people who ensure that the right medication reaches the right patient at the right time. We are looking for an operationally-driven, tech-savvy individual who wants to do more than just count pills. If you are looking for a role where you can grow your career, master modern digital platforms, and be at the forefront of the mail-order pharmacy revolution, this is it. You won't just be working in a pharmacy; you’ll be helping run a high-growth health-tech operation. \n What You'll Do * The Logistics Hub: You will manage the flow of prescriptions through our digital pipeline—using technologies Kroll, our in house app, Shopify for order management and UberDirect and other shipping partners to coordinate last-mile delivery. * Patient Experience: As our most patient-facing group, you’ll provide top-tier support via our app, phone/GoToConnect, Slack, and email, ensuring every patient feels cared for in a digital-first environment. * Production Excellence: Help manage our PACMED automated strip packaging for compliance patients—ensuring precision in every strip. * Platform Mastery: Navigate our app, Kroll Paperless, Google Workspace, and specialized prescribing platforms (PrescribeIT) to keep workflows moving at light speed. * Operational Growth: Assist with B2B programs and special projects alongside our clinic partners and house-call doctor services. What You Bring * Tech-Native Mindset: You don’t just use apps; you understand them. Experience with Kroll paperless, Shopify, Slack, or digital delivery platforms is a massive advantage. * High-Speed Execution: You thrive in fast-paced environments and can switch gears between patient calls, data entry, and logistics coordination without breaking a sweat. * Exceptional Soft Skills: You are a clear, empathetic communicator who understands that even in a digital pharmacy, the human touch is what builds trust. * Ambition: You want to learn. We provide exposure to autonomous workflows and B2B health programs that you won’t find in a traditional retail setting. * Kroll Experience: Proficiency in Kroll (ideally paperless) and adjudication is preferred. \n $18 - $22 an hour Rates are competitive and based on your experience with pharmacy software, digital logistics platforms, and operational efficiency. \n This isn't your average "back-of-the-store" assistant job. This is a front-row seat to the future of Canadian healthcare. If you’re ready to grow your skills in a tech-driven environment where your contributions are visible and valued, we want to meet you. PLEASE NO AI IN THE APPLICATION QUESTIONS, IT WILL BE SCREENED

The assistant will manage the flow of prescriptions through the digital pipeline, coordinating with shipping partners for last-mile delivery and ensuring production excellence with automated strip packaging for compliance patients. They will also serve as a primary patient-facing contact, providing top-tier support across digital and phone channels.

Candidates must possess a tech-native mindset with experience in digital platforms like Kroll, Shopify, or delivery systems, thriving in fast-paced execution environments. Essential soft skills include clear, empathetic communication, ambition to learn, and proficiency in Kroll paperless and adjudication is preferred.

Identified from the job description. Confirm important requirements above.

• Logistics Management
• Digital Platform Mastery
• Order Management
• Last-Mile Delivery Coordination
• Patient Support
• Automated Packaging Management
• Workflow Navigation
• B2B Program Assistance
• Tech-Native Mindset
• High-Speed Execution
• Empathetic Communication
• Kroll Proficiency
• Shopify
• Slack
• GoToConnect
• PrescribeIT

• Healthcare
• Logistics
• Technology
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week