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Meltwater

Verified Job Source

Transform global media, social, and AI signals into actionable intelligence that leaders can rely on.

San Francisco, California

Software Development
1,001–5,000 people

About

Meltwater delivers intelligence you can act on. In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next. That’s where Meltwater leads. We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it. Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets. With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction. Key Capabilities: Media Monitoring: Meltwater’s media intelligence platform monitors and analyzes media coverage through tracking brand mentions across news, print, broadcast, podcasts, and social media. Social Listening: Meltwater’s social listening and analytics platform monitors 200B+ conversations and analyzes 300M+ profiles to deliver a real-time view of brand, consumer, and competitor dynamics. AI Visibility Tracking: Analyze how top LLMs and AI networks, like ChatGPT and Google Gemini, portray your brand by reviewing their responses and the sources they cite. Influencer Management: Meltwater’s influencer discovery and relationship management platform enables teams to vet, manage, and measure campaigns at scale in one place. Media Relations: Meltwater’s media relations platform helps PR teams find the right journalists, build meaningful relationships, and secure coverage.

Open positions

Customer Success Manager

Hybrid · Toronto

Guide customers toward successful adoption of Meltwater solutions through strategic support, onboarding, training, and ongoing engagement. Partner with Account Managers and Renewal Managers to mitigate account risks, support renewals, strengthen retention, and identify growth opportunities.

Account Manager

Hybrid · Toronto

Manage assigned SaaS accounts through renewals and sustainable growth, developing account plans and pursuing upselling and cross-selling opportunities. Collaborate with Customer Success and Renewals teams to strengthen customer engagement and retention, negotiate pricing, and address competitive threats.

Enterprise Account Executive - Canadian Government

Hybrid · Toronto

Own the full sales cycle for Canadian government accounts, including prospecting, proposals, negotiation, closing, renewals, and expansion. Build relationships with government stakeholders and partners, navigate procurement and compliance requirements, represent Meltwater at public-sector events, and meet sales targets.

AI Success Architect

Hybrid · Toronto

Guide customers in designing and implementing workflows that use MCP and LLM platforms to turn Meltwater data into useful reports, briefs, and decisions. Build customer capability and scalable enablement resources, coordinate with internal teams, and share customer insights and emerging AI practices with product and leadership teams.

Sr Account Executive

Hybrid · Toronto

Identify and pursue mid-market sales opportunities through targeted outreach, product demonstrations, tailored proposals, and consultative guidance throughout the purchasing process. Negotiate contracts and pricing, meet or exceed sales targets, identify upsell opportunities, and collaborate with internal teams to support successful customer outcomes.

Sales Consultant

Hybrid · Toronto

The Sales Consultant will identify and target new business opportunities within the SMB market to meet or exceed quarterly sales quotas. They will manage the full sales cycle, including lead qualification, persuasive demonstrations, and contract negotiations.

Premium Support Program Manager

Hybrid · Toronto

The Premium Support Program Manager will drive the execution of key programs to achieve client strategic objectives and manage a portfolio of Enterprise Premium Support clients. They will analyze consumption data, address client challenges, and collaborate across teams to ensure a unified and high-quality client experience.