SERVICE ADVISOR

Job summary

Serve as the primary contact and relationship manager for clients, guiding them through consultations, service recommendations, and post-service follow-up. Represent Mercedes-Benz with attentive, personalized service while coordinating with technicians and internal teams to deliver timely, accurate work and build client loyalty.

Job details

Service Advisor – Luxury Automotive Experience Mercedes‑Benz Country Hills | Calgary, Alberta At Mercedes‑Benz Country Hills, service is more than a transaction, it is a refined, personalized experience. We are seeking a Service Advisor who combines technical expertise with a hospitality‑driven mindset to consistently exceed the expectations of our discerning clientele. This role is ideal for someone with 1-2 years of service advising experience and a polished professional who takes pride in representing one of the world’s most prestigious automotive brands. About Mercedes‑Benz Country Hills Mercedes‑Benz Country Hills is a premier luxury automotive dealership and a proud member of the McManes Automotive Group. As an authorized Mercedes‑Benz retailer, we are committed to craftsmanship, innovation, and delivering a seamless ownership experience defined by proactive communication, trust, and personal attention. As the next step in our hiring process, select candidates will be required to complete a brief video submission. Benefits Competitive commission‑based compensation, $80,000+ annually Opportunities for career growth and professional development Comprehensive health benefits, Health Spending Account, and RRSP matching Onsite parking and The Benz Bistro Employee and family vehicle and service discounts A collaborative, forward‑thinking culture within a state‑of‑the‑art facility A part of McManes Automotive group The Service Experience You Will Deliver As a Service Advisor, you are the primary point of contact and relationship manager for our clients. You will guide each customer through a seamless service journey all the way from initial consultation to post‑service follow‑up. You will ensure every interaction reflects the standards of a luxury hospitality environment. Responsibilities Serving as a trusted brand ambassador, embodying Mercedes‑Benz values of integrity, sophistication, and excellence Building and maintaining long‑term client relationships through personalized, attentive service Conducting professional service consultations and presenting well‑informed, confident recommendations Managing a high‑value client portfolio with exceptional attention to detail Collaborating closely with technicians and internal teams to deliver timely, accurate service Following up post‑service to ensure complete satisfaction and reinforce client loyalty What Sets You Apart We are looking for more than experience. We are seeking excellence. Requirements 1-2 years of automotive service advising experience Proven ability to serve premium, high‑expectation clientele Strong communication skills and emotional intelligence Exceptional organizational and time‑management abilities Confidence working independently in a fast‑paced, performance‑driven environment Commitment to delivering consistent, five‑star customer experiences Experience with PBS and proficiency in MS Office and Outlook are assets Valid Class 5 driver’s license with a clean driving record Thank you for considering a career at Mercedes-Benz Country Hills! We value your privacy and are committed to maintaining the confidentiality of your application. The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted. APPLY NOW Apply with Indeed

What you’ll do

Serve as the primary contact and relationship manager for clients, guiding them through consultations, service recommendations, and post-service follow-up. Represent Mercedes-Benz with attentive, personalized service while coordinating with technicians and internal teams to deliver timely, accurate work and build client loyalty.

Requirements

Candidates need 1–2 years of automotive service advising experience, the ability to serve premium clientele, strong communication and emotional intelligence, and excellent organizational and time-management skills. A valid Class 5 driver's license with a clean record is required; experience with PBS and proficiency in Microsoft Office and Outlook are assets.

Benefits

• Competitive Commission-Based Compensation
• Career Growth Opportunities
• Professional Development
• Comprehensive Health Benefits
• Health Spending Account
• RRSP Matching
• Onsite Parking
• Employee and Family Vehicle Discounts
• Employee and Family Service Discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Service Advising
• Customer Relationship Management
• Client Service
• Luxury Hospitality
• Service Consultations
• Service Recommendations
• Client Portfolio Management
• Communication
• Emotional Intelligence
• Organization
• Time Management
• Attention to Detail
• Team Collaboration
• Customer Follow-Up
• PBS
• Microsoft Office

Job areas

• Customer Service & Support
• Sales
• Transportation